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About the Role
As a Senior Technical Support Engineer within the Customer Service & Support (CSS) team, you will own, troubleshoot, and solve complex customer technical issues. This role offers an opportunity to accelerate career growth, hone problem-solving, collaboration, and research skills, and deepen technical proficiency while empowering customers through differentiated experiences and leveraging AI technology.
Responsibilities
- Own, investigate, and solve complex customer technical issues and act as an advisor.
- Collaborate within and across teams, leveraging troubleshooting tools and practices.
- Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching, and mentoring.
- Deepen technical and professional proficiency to resolve complex customer issues through training and readiness.
- Engage with Microsoft Engineering/Supportability teams to investigate potential product defects.
- Help develop automation techniques and diagnostic tools to drive Microsoft product improvements.
Requirements
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
- Advanced technical knowledge about SharePoint Server and SharePoint Online.
- Experience investigating complex SharePoint issues relating to administration, performance, and customization.
- Understanding of identity and authentication/authorization with Windows Active Directory Services and Azure Active Directory.
- Experience with web development technologies, e.g. ASP.NET, HTTP, JavaScript, HTML5, CSS, React, Angular.
- Understanding of client/server, networking, and Internet technologies fundamentals.
- Adequate knowledge in SQL Server.
- Knowledge and experience with PowerShell is a plus.
- Flexibility in working shift based on business needs, which may include shift rotations.
- Verification of Australian citizenship is required due to citizenship-based legal restrictions.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
- Ability to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Skills
- SharePoint Server
- SharePoint Online
- Windows Active Directory Services
- Azure Active Directory
- ASP.NET
- HTTP
- JavaScript
- HTML5
- CSS
- React
- Angular
- SQL Server
- PowerShell
Location
- Australia
Work Type
- Full-time
- Shift-based
Experience Level
- Senior
Education Level
- Bachelor's Degree
About the Company
- Microsoft's mission is to empower every person and every organization on the planet to achieve more.
- Employees come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals.
- Microsoft fosters a culture of inclusion where everyone can thrive at work and beyond, built on values of respect, integrity, and accountability.
Equal Opportunity
- Microsoft is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- Assistance with religious accommodations and/or reasonable accommodation due to a disability during the application process is available.