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About the Role

Own and evolve foundational platform capabilities powering Customer Service operations at global scale, focusing on third-party agent desktop experiences and shared platform services. Transform a fragmented tooling landscape into a unified, reliable, and scalable platform to enable support teams to deliver fast, consistent, and high-quality service experiences.

Responsibilities

• Own and lead the Platform Enablement team’s product strategy, roadmap, and end‑to‑end delivery.
• Align and adapt the team’s roadmap to the broader tech modernisation, company strategy, and architecture.
• Define, track, and report clear product and engineering metrics to transparently communicate impact to stakeholders and senior leadership.
• Improve platform reliability, availability, resilience and performance for dependable global scale operations.
• Translate business and technical needs into a prioritised, technically grounded backlog that maximises impact.
• Engage stakeholders across CS and other business units to implement changes, ensure operationalisation and measure impact.
• Partner with engineers, data engineering, product teams and external third-party vendors to shape solutions and ship high‑quality, scalable capabilities, and performance stability.

Requirements

• Minimum 3 years in technical Product Management, having managed large scale technical / platform products.
• Proven ability to manage technical roadmaps, address technical debt and balance short-term delivery with long-term platform and product health.
• Ability to articulate complex technical concepts as a clear and compelling narrative to non technical stakeholders.
• Effective communication and stakeholder management skills.
• Clearly communicate with business and technical stakeholders at all levels.
• Strong product judgement and the ability to balance customer, business and technical needs.
• Excellent prioritisation skills in time-critical situations while balancing customer & business needs.
• An analytical orientation and strong problem-solving skills demonstrated by the ability to structure issues and analyse alternative solutions.
• Team player with a bottom-up ideation process.
• Experience with third-party enterprise platforms and vendor management is an advantage.

Location

• Amsterdam

Work Type

• Hybrid working
• Flexible working arrangements

Experience Level

• Minimum 3 years

Benefits

• Global Impact, Personal Relevance
• Annual paid time off
• Generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
• Working from home furniture and ergonomic support
• Up to 20 days per year working from abroad (home country)
• On-site meals, coffee, and snacks at HQ Campus
• Multi-faith and breastfeeding rooms at the office
• Commuting allowance
• Bike reimbursement scheme
• Discounts & Wallet credits to spend on our products
• Upgrade to Booking.com Genius Level 3
• Friends & family Booking.com discount vouchers
• Free access to online learning platforms
• Development and mentorship programs
• Global Employee Assistance Program
• Free Headspace membership
• Bi-annual performance conversations
• Company-wide mentoring program
• Internal development opportunities
• Unlimited access to online learning platforms: Udemy, Coursera, LinkedIn learning, O'reilly

About the Company

• At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere.
• We make it easier for everyone to experience the world through our products, partners and people.

Equal Opportunity

• Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one.
• Our employees represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
• We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process.
• Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.