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About the Role

The Employee Experience Centre of Excellence (COE) focuses on key moments that matter through the talent development lifecycle. This position will primarily be responsible for rolling out our employee listening strategy and act as a Subject Matter Expert (SME) of our Qualtrics system, as well as support strategic initiatives related to talent development.

Responsibilities

• Act as the SME for the Qualtrics Employee Experience Listening Survey Tools (Global People Survey (GPS), Pulse, Lifecycle) from a technical and operational side.
• Engage in consultative conversations and provide recommendations to HR community on talent process and employee listening initiatives leveraging Qualtrics functionality.
• Create project plans and timelines to roll out projects/processes including Talent Reviews, 360 Feedback, Upward Feedback, Pulse/Lifecycle Surveys, as well as pilot new processes.
• Actively integrate feedback post project for continuous improvement.
• Serve as the main point of contact within HR for the Qualtrics suite, responding to requests, questions, and troubleshooting.
• Provide consultation and training for survey analysis and HR talent process design.
• Provide guidance to the Specialist, Employee Listening and Engagement on executing listening and talent strategies.
• Liaise with HR Technology and HR Automation to understand system connections, troubleshoot data issues, and automate employee experience processes.
• Share feedback and insight from a Canadian firm perspective to the KPMG Global listening table.

Requirements

• Experience with the Qualtrics EX platform (Creating surveys, survey question logic, and building survey hierarchies & dashboards in Qualtrics)
• Experience developing national or companywide surveys within a matrixed organizational structure.
• 5 years of experience minimum, including 3-4 years working in an HR/Talent related function
• Strong understanding of survey methodologies, quantitative research, survey design and data management
• Ability to problem-solve and continuously improve with the ability to comprehend broad scale impact as well as underlying details
• Experience with data visualization platforms such as PowerBI
• Superb communicator with the ability to articulate technical concepts to a non-technical audience
• Track record of building strong, lasting relationships with cross functional teams
• Written and oral fluency in English is required to support or collaborate with English-speaking colleagues.

Skills

• Qualtrics EX platform
• Survey design
• Data management
• Data visualization (PowerBI)
• Consultative communication
• Project planning
• Troubleshooting
• Training delivery

Location

• Ontario Region
• BC Region

Work Type

• Full-time

Experience Level

• Minimum 5 years of experience
• 3-4 years in HR/Talent related function

Salary/Compensations

• $74,000 to $111,000

Benefits

• Comprehensive and competitive Total Rewards program
• Benefits and well-being support

About the Company

• KPMG in Canada's people bring their unique perspectives to Canada’s most important challenges.
• KPMG's values include Integrity, Excellence, Courage, Togetherness, and For Better.
• KPMG embraces the use of artificial intelligence (AI) to enhance the candidate experience and streamline recruitment processes, ensuring technology empowers human judgment.

Equal Opportunity

• KPMG in Canada is a proud equal opportunities employer and is committed to creating a respectful, inclusive and barrier-free workplace.
• A diverse workforce is key to our success and we believe in bringing your whole self to work.
• We welcome all qualified candidates to apply.
• Adjustments and accommodations are available throughout the recruitment process to ensure all candidates can be themselves and excel.