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About the Role

The Payroll Manager is responsible for the accurate and timely processing of New York Life's biweekly payroll for approximately 13,000 employees. This role leads the day-to-day payroll operation, supervising two New York Life employees and coordinating the work of two offshore resources to ensure payroll is processed in a timely, accurate, and compliant manner. The Payroll Manager oversees payroll operations within SAP Employee Central Payroll (ECP), ensuring compliance with federal, state, and local regulations. The role establishes team priorities, maintains operational controls, delivers a high level of customer service, and supports payroll system enhancements through testing for SAP releases, configuration changes, and new wage type implementations.

Responsibilities

Manage the end-to-end processing of biweekly payroll for approximately 13,000 employees using SAP Employee Central Payroll (ECP).
Supervise, coach, and develop two New York Life employees while coordinating the work and deliverables of two offshore resources.
Establish team priorities, manage the payroll calendar, and ensure all payroll processing activities, approvals, and regulatory deadlines are completed accurately and on time.
Ensure payroll is processed accurately, timely, and in compliance with company policies and all applicable federal, state, and local laws and regulations.
Oversee payroll operations including biweekly payroll processing, overtime validation, employee terminations and final pay processing, direct deposit administration, garnishment administration, unemployment claims processing, payroll adjustments, and off-cycle payrolls.
Review payroll results, identify discrepancies, resolve issues, and approve payroll prior to completion.
Monitor the Payroll team mailbox to ensure employee inquiries, service requests, and payroll transactions are assigned, tracked, and resolved accurately, professionally, and within established service level expectations.
Monitor payroll metrics and operational controls to ensure compliance with service level agreements (SLAs), audit requirements, established payroll procedures, and internal controls.
Partner with HR Central, HRIS, Benefits, Finance, Tax, Technology, and other business partners to resolve payroll issues, implement process improvements, and support business initiatives.
Participate in testing for SAP Employee Central Payroll (ECP) releases, enhancements, configuration changes, and new wage type implementations by developing test scenarios, validating results, documenting defects, and supporting user acceptance testing (UAT).
Identify opportunities to improve payroll processes, strengthen controls, increase operational efficiency, and enhance the employee experience.

Requirements

Bachelor's degree or equivalent combination of education and relevant work experience preferred.
Five or more years of progressive payroll operations experience, including processing payroll for a large employee population.
Prior experience supervising employees and/or managing offshore resources.
Experience with SAP Employee Central Payroll (ECP) or SAP Payroll.
Strong working knowledge of end-to-end payroll processing, overtime administration, employee terminations and final pay requirements, direct deposit administration, garnishments, unemployment administration, and payroll tax and regulatory compliance.
Experience supporting payroll system testing, system upgrades, and user acceptance testing.
Strong analytical, organizational, and problem-solving skills with excellent attention to detail.
Excellent verbal and written communication skills and the ability to build effective working relationships across the organization.
Certified Payroll Professional (CPP) designation.
Experience with SAP SuccessFactors Employee Central.
Experience working in a large, complex corporate environment supporting high-volume payroll operations.
Knowledge of payroll controls, audit practices, and continuous process improvement methodologies.

Skills

SAP Employee Central Payroll (ECP)
SAP Payroll
SAP SuccessFactors Employee Central
Payroll processing
Overtime administration
Employee terminations and final pay
Direct deposit administration
Garnishments
Unemployment administration
Payroll tax and regulatory compliance
System testing
System upgrades
User acceptance testing (UAT)
Analytical skills
Organizational skills
Problem-solving skills
Attention to detail
Verbal communication skills
Written communication skills
Relationship building

Location

New York

Work Type

Hybrid

Experience Level

5+ years of progressive payroll operations experience
Supervisory experience
Experience managing offshore resources

Education Level

Bachelor's degree or equivalent combination of education and relevant work experience

Salary/Compensations

$81,000-$104,000

Benefits

Full package of benefits
Leave programs
Adoption assistance
Student loan repayment programs

About the Company

At New York Life, our 180-year legacy of purpose and integrity fuels our future.
We are evolving into a more technology-, data-, and AI-enabled organization, while remaining grounded in values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities.
We offer a rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter.
New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.
We operate in the best interests of our policy owners due to our mutuality.

Equal Opportunity

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities.
We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together.
This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported.
By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies.