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About the Role

As a Customer Experience Manager, you will channel your engagement and entrepreneurial spirit to create tailored in-store customer experiences and inspiring merchandising that keep our community returning to Dan’s. This role provides critical operational exposure across the business and the opportunity to kick-start a career adventure with Dan Murphy’s.

Responsibilities

• Motivate and lead your team to deliver a world-class customer experience which promotes customer loyalty and contributes to revenue growth.
• Encourage team to invest in education and dream big about their career.
• Lead the way with in-store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve.
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture.
• Build a culture that is centered around understanding your community, utilizing customer feedback as a pillar in your decision making.

Requirements

• Use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers.
• Passionate about people development and motivate others to dream big and reach their potential.
• No stranger to a fast-paced environment and use forward thinking in your decision making.
• Bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community.
• Use an inspiring and collaborative approach to communication and use this to drive your team’s commitment.
• Candidates will be required to complete a functional screening assessment as part of the recruitment process.

Location

• Hornsby

Work Type

• Full-time

Experience Level

• Assistant Store Manager

Salary/Compensations

• From $74,000 + Superannuation + Group Wide Discounts

Benefits

• An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs.
• Discounts at Woolies supermarkets and BIG W through partnership with Woolworths.
• Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
• Grow your career within Dan Murphy’s and the wider Endeavour Group network.

About the Company

• Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group.
• Together we create the moments that bring millions of people together.
• We’re serious about having a good time - creating a safe, inclusive and fun place to work.
• We’re all about creating a more sociable future - for our customers and each other.