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About the Role

Lead airport operations at one of Qantas' most important international gateways, managing complex operational challenges while leading and developing high-performing teams.

Responsibilities

• Lead the day-to-day airport operation, ensuring the safe, efficient and customer-focused delivery of international flight operations.
• Provide leadership to frontline teams.
• Manage operational disruption and drive performance outcomes across safety, customer experience, on-time performance and financial objectives.
• Manage airport operations through the optimisation of safety, customer service delivery, operational performance and financial controls.
• Provide effective leadership across the London operation, including after-hours responsibility for Qantas operations in a complex and highly regulated environment.
• Engage with a broad range of airport, government, security and airline stakeholders while ensuring operational excellence across all aspects of airport performance.
• Support operational requirements, including shift work, weekends, public holidays and after-hours operational accountability as required.

Requirements

• Operational management experience within aviation or a similarly complex, safety-critical industry.
• Highly developed people leadership skills, including performance management, coaching, mentoring and team development.
• Strong customer focus with the ability to build and maintain effective relationships.
• Exceptional stakeholder management and influencing skills.
• Strong analytical and problem-solving capabilities with a proven ability to deliver results in time-critical environments.
• Excellent written and verbal communication skills.
• Commercial acumen with experience managing operational costs and budgets.
• Demonstrated ability to drive performance against key operational and commercial KPIs.
• Proven experience leading change and implementing continuous improvement initiatives.
• Demonstrated commitment to workplace health, safety and compliance.
• Ability to perform effectively in a fast-paced, constantly changing operational environment.
• High standard of personal presentation and professional conduct.
• Must have full work rights for the United Kingdom.

Location

• Heathrow, London

Work Type

• Full time
• Permanent

Benefits

• Heavily discounted air travel from the UK to Australia, within Australia and across the globe for you and your family or friends.
• Exclusive deals on accommodation and holidays.
• Employee Assistance Programme (EAP), providing free and confidential support, guidance and counselling services.
• Private medical insurance providing access to prompt diagnosis and treatment through an extensive network of healthcare specialists and facilities.
• Health cash plan helps reimburse the cost of everyday healthcare expenses such as eye tests, dental check up’s and other health-related services.
• On the job training and coaching.
• Learning and development opportunities available including our online learning hub, Academy Q.

About the Company

• Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline.
• Qantas has a range of subsidiary businesses that support the overall operations of the Group.
• The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Equal Opportunity

• Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.