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About the Role

The QA Manager will lead and advance quality assurance software engineering practices across a diverse portfolio of desktop and SaaS products. This role is responsible for establishing and executing a modern quality strategy focused on automation, scalable test frameworks, AI-assisted quality practices, and standardized processes. The position requires strong people leadership combined with technical expertise in test automation, desktop and web application testing, CI/CD integration, and emerging AI technologies.

Responsibilities

Establish clear team structure, role clarity, career growth and performance expectations among QA engineering staff.
Balance resource allocation across multiple projects and product offerings aligning with strategic priorities, defined roadmap and release schedules.
Work with other engineering leaders in building a strong culture of quality ownership, accountability, continuous improvement and collaboration.
Mentor team members in modern QA engineering practices, automation and quality metrics.
Manage contractor contributions to ensure consistency in quality, output, standards and integration across all teams.
Define and execute a unified QA strategy across the organization.
Establish and standardize scalable, repeatable QA processes across teams and products.
Lead development and scaling of sustainable test automation strategy across the entire products portfolio identifying opportunities to increase ROI by prioritizing high-value, high-repeatability scenarios and reducing low-value test efforts.
Be a key driver in defining standards for automated test architecture, code quality, maintainability and reporting.
Partner with development teams to ensure automation is integrated into CI/CD practices.
Advocate for customers by presenting their perspective in developer-level design and implementation discussions.
Track and improve key quality indicators such as automation coverage, reliability, defect escape trends and false-failure rates.
Evaluate and introduce practical uses of AI to improve QA efficiency and product quality.
Refine existing, establish new and institutionalize best practices, policies and quality gates/metrics across all teams creating standard operating models for test planning, test case design/documentation, defect lifecycle management, release readiness assessment and UAT support.

Requirements

15+ years of experience in Quality Assurance / Quality Software Engineering including at least 5+ years of experience leading teams.
Experience managing teams that support both SaaS and desktop solutions.
Strong knowledge of modern QA practices including functional, regression, API, UI automation, end-to-end release testing.
Good written and verbal communication skills.
Practical experience in integrating test practices into CI/CD processes.
Strong understanding of SDLC agile delivery models and release management.
Ability to create and standardize QA processes cross-teams and cross-departments.
Technology background to understand complex multi-server and/or container SaaS solutions with ability to navigate across them for the purpose of validating expected outcomes.
Experience with test case management as well as issue tracking tools.
Capable of coordinating security-oriented testing in partnership with security and engineering teams.

Skills

AI-assisted QA practices
Git or similar source code repository experience
Experience managing quality for multi-tenant public cloud solutions running native services.
Understanding of modern security principles and ability to apply it to organization-wide QA practice.

Location

Remote
Rochester, NY

Work Type

Full-time
Exempt

Experience Level

15+ years of experience in Quality Assurance / Quality Software Engineering
5+ years of experience leading teams

About the Company

BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations.

Equal Opportunity

Further, the company takes affirmative action to ensure that all applicants and employees are treated without regard to any of these characteristics during the application process and/or employment.
Discrimination of any type will not be tolerated.