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About the Role
Own a portfolio of Luma's high-value enterprise accounts, responsible for growing platform usage and adoption within organizations. This role combines commercial ownership, product usage analysis, and customer strategy development. As part of Luma's early-stage post-sales organization, you will help shape how account growth is driven across EMEA.
Responsibilities
- Own a portfolio of strategic enterprise accounts, responsible for expansion and long-term growth.
- Find and execute opportunities to grow usage across teams, geographies, and use cases.
- Build multi-threaded relationships across technical, operational, and executive stakeholders.
- Own and interpret usage data, spotting trends, spikes, and drop-offs across accounts.
- Turn usage insight into proactive growth strategies.
- Partner with product and engineering to unlock new use cases and clear adoption blockers.
- Lead account planning, expansion strategy, and commercial conversations, and contribute to renewals.
Requirements
- 5–10+ years in Strategic Account Management, Enterprise Sales, or commercial Customer Success in SaaS, AI, or enterprise tech.
- A track record of driving expansion and growth in large, complex accounts.
- Strong commercial mindset and comfort working with data, dashboards, and usage metrics.
- Ability to navigate and influence stakeholders across large organisations.
- Proactive ownership and comfort in fast-moving, ambiguous environments.
- Native or fluent German required for EMEA German-speaking and Germany roles.
Skills
- Commercial ownership
- Product usage analysis
- Customer strategy
- Usage data interpretation
- Growth strategy development
- Account planning
- Expansion strategy
- Commercial conversations
- Stakeholder management
- Experience with usage-based or API-driven products (Nice to Have)
- Background in AI, data platforms, developer tools, or creative technology (Nice to Have)
- Experience working with technical stakeholders (Nice to Have)
- Experience scaling accounts in high-growth startups (Nice to Have)
Location
- London
- Munich
Work Type
- Full-time
Experience Level
- 5-10+ years
About the Company
- Luma's mission is to build unified general intelligence that can generate, understand, and operate in the physical world.
- We believe multimodality is critical for intelligence — the next step beyond language models comes from vision.
Equal Opportunity
- Luma is an equal opportunity employer.