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About the Role

The Operations Manager at The Gables is a hands-on hospitality leader responsible for creating exceptional food and beverage experiences while supporting the overall operation of the inn. This role oversees all aspects of Alcove and F&B programming while actively contributing to the guest experience throughout the property, blending operational leadership with genuine hospitality.

Responsibilities

• Lead daily food and beverage operations as a hands-on working manager, adapting between supervisory leadership and line-level service responsibilities.
• Maintain a thorough knowledge of all menus, inn amenities, local attractions, and community experiences.
• Support and execute special events, community gatherings, and curated programming.
• Lead a thoughtful F&B program, coffee, bar, and food, in collaboration with the Innkeeper and VP of Food & Beverage.
• Develop seasonal offerings, maintain recipes/specifications, and ensure proper team training.
• Serve as a visible leader and hospitality ambassador throughout the property.
• Build relationships with guests and proactively address needs, questions, and concerns.
• Support overall inn operations, sales efforts, guest requests, service recovery, and physical property needs.
• Manage ordering and inventory for food, coffee, beer, wine, spirits, and beverage-related products.
• Establish pars, control costs, minimize waste, and maintain product quality.
• Assist with budgeting, financial reporting, and identifying opportunities to maximize revenue and profitability.
• Monitor sales trends, guest preferences, labor needs, and operational performance.
• Recruit, train, coach, and mentor team members to deliver exceptional hospitality.
• Lead by example through professionalism, accountability, and genuine care for guests and team members.
• Provide ongoing coaching to ensure service standards are consistently met.
• Create a positive, collaborative team culture aligned with The Gables’ values.
• Manage F&B scheduling, communication, and daily operational needs.
• Ensure compliance with all NC Department of Health food safety regulations and NC ABC requirements.
• Maintain responsible alcohol service practices, including proper ID verification and monitoring guest consumption.
• Uphold cleanliness, safety, sanitation, and operational standards throughout the property.

Requirements

• 2+ years of F&B management, hospitality leadership, or boutique hotel experience preferred.
• Craft cocktail, wine, coffee, and beverage experience strongly preferred.
• Strong guest service mindset with the ability to create memorable experiences.
• Excellent communication, organization, and problem-solving skills.
• Ability to balance strategic thinking with hands-on execution.
• Comfortable working independently in a dynamic boutique hospitality environment.
• Creative, collaborative, detail-oriented, and passionate about hospitality.
• Flexible availability including evenings, weekends, holidays, and special events.
• Ability to stand and remain active for extended periods.
• Ability to lift and carry up to 35 lbs. as needed.
• Ability to carry trays, glassware, and beverage equipment.
• Frequent bending, reaching, twisting, and use of hands and arms.
• Ability to maintain a professional appearance and uphold uniform standards.

Skills

• Food & Beverage Management
• Hospitality Leadership
• Boutique Hotel Operations
• Craft Cocktails
• Wine Knowledge
• Coffee Expertise
• Beverage Program Development
• Guest Service Excellence
• Communication
• Organization
• Problem-Solving
• Strategic Thinking
• Hands-on Execution
• Independent Work
• Team Collaboration
• Detail-Oriented
• Inventory Management
• Cost Control
• Budgeting
• Financial Reporting
• Team Leadership
• Recruiting
• Training
• Coaching
• Mentoring
• Scheduling
• Food Safety Regulations
• Alcohol Service Practices

Location

• Raleigh, NC

Work Type

• Full-Time

Experience Level

• 2+ years of F&B management, hospitality leadership, or boutique hotel experience preferred

Education Level

• High school diploma or equivalent required
• Hospitality, beverage, or culinary certifications such as Bar Smarts, WSET, CMS, or similar are a plus

Salary/Compensations

• Guaranteed $60,000 - combination of hourly and tips

About the Company

• At The Gables, we are humble ambassadors of our community, prioritizing quality, kindness, and inclusivity so that every guest feels welcome.
• We operate with intention, creativity, and a focus on exceptional experiences, while fostering a collaborative, celebratory environment for our team and community alike.
• Inspire Wonder: Innovation, creativity, and delight in every detail.
• Foster Hospitality: Inclusive culture and a home-away-from-home experience.
• Pursue Excellence: Exceptional service, attention to detail, and uncompromising quality.
• Demonstrate Intentionality: Empathetic engagement, anticipatory service, and ownership.
• Cultivate Community: Team collaboration, local partnerships, and celebrating together.