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About the Role

The Bartender is responsible for setting up the bar area, mixing drinks, and maintaining the cleanliness and service of the bar. This role ensures quality service, guest satisfaction, and control over liquor inventory.

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Set up the bar according to hotel standards and ensure prompt and efficient guest service.
• Prepare beverages and cocktails according to hotel standards.
• Serve guests' beverage requirements in a friendly, courteous, and professional manner.
• Break down the bar after functions, storing liquor, supplies, and equipment according to hotel standards.
• Follow all state liquor laws.
• Know hotel services and facilities.
• Abide by all hotel policies and safety rules.
• Follow procedures in serving liquor carefully to avoid issues with intoxicated guests.
• Respond to guest problems, complaints, and accidents.
• Be familiar with fire exit and fire extinguisher locations and operation.
• Ensure the bar and service areas are kept clean and tidy during service.
• Ensure overall guest satisfaction.
• Attend all hotel-required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying, and solving them.
• Understand and apply complex information from various sources.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent and/or experience in hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

Skills

• Mixing drinks
• Beverage preparation
• Guest service
• Communication
• Listening
• Multitasking
• Prioritization
• Problem-solving
• Cross-training

Location

• Highgate Hotels

Work Type

• Hourly

Education Level

• High School diploma or equivalent

About the Company

• Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
• With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
• Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
• The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
• With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.