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About the Role

As Senior Performance Manager, you’ll lead the on-site and strategic delivery of wellbeing services for our flagship corporate account, directing four gyms, a swimming facility, and a multi-use games area, while managing the people, budgets, and client relationships. You will turn everyday moments into measurable impact by coaching a diverse team, reporting to executive stakeholders, and building internal communities that make wellbeing stick.

Responsibilities

• Direct daily operations across four gyms/studios, a swimming pool facility, and a Multi-Use Games Area, upholding standards of safety, cleanliness, and technical function
• Lead an extended team via senior site leaders acting as direct reports across each space
• Safely instruct, motivate, and assist clients in reaching their fitness and wellness goals
• Oversee site-level staffing plans and operational frameworks to ensure strict alignment with contractual obligations
• Provide direct management, mentoring, and support to a diverse team of Performance Coaches
• Conduct regular performance evaluations and maintain developmental documentation
• Foster a supportive, high-performing team culture rooted in positive behaviours and collective rituals
• Guide staff to deliver exceptional customer experience, blending quality frameworks with creative autonomy
• Serve as the primary day-to-day point of contact for corporate client leadership
• Ensure proactive communication and alignment with the client’s evolving needs
• Partner with leadership teams to align joint business plans and eliminate operational friction
• Consistently exceed contract expectations
• Evaluate site-level operations, team performance, and client metrics against Rova Health and client objectives
• Compile, analyse, and present operational data and impact metrics to executive stakeholders on a monthly basis
• Take complete accountability for the management of site-specific annual budgets and commercial objectives
• Lead cross-functional engagement activities, such as educational events and wellness fairs, to drive campus-wide awareness
• Innovate and run targeted activations (challenges, leader boards, recovery labs) to increase service visibility among new employee cohorts

Requirements

• Minimum of 5 years’ strength coaching or personal training experience within premium environments
• Proven track record managing and upskilling teams of fitness, health, or sports performance professionals
• Demonstrable experience handling complex stakeholder relations, annual budgets, and multiple operational projects simultaneously
• Advanced communication skills, with the ability to simplify complex data for executive and C-suite review
• Exceptional customer service instincts, with client satisfaction as a top operational priority
• Comfortable managing ambiguity and adapting strategy across cross-regional initiatives

Skills

• Strength coaching
• Personal training
• Team management
• Stakeholder relations
• Budget management
• Project management
• Communication
• Customer service
• Strategic adaptation

Location

• London, United Kingdom

Work Type

• Onsite
• Full-time
• 12 months Fixed Term Contract

Experience Level

• Senior

Education Level

• Bachelor’s degree in Kinesiology, Sports Science, Health & Exercise Studies, or a closely related field
• Industry-standard certification (e.g. CSCS, Certified Exos Performance Specialist, FMS)
• Active CPR/AED certification

Salary/Compensations

• £55,000

Benefits

• Health Cash Plan
• Pension scheme
• Annual Leave up to 25 days
• Cycle to Work Scheme
• Annual Pay Review
• Targeted Learning and Development opportunities

About the Company

• ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together.
• Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed — we exist to do something about it.
• This is a platform with purpose, built by people who care about getting it right.
• If you're joining us, you're not just starting a new job. You're helping navigate what comes next.