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About the Role

Shape the future of customer experiences at Zip by leading the design of products used by millions of customers. Bring exceptional product design craft, systems thinking and strategic influence to solve complex problems and raise the bar for design excellence across Zip.

Responsibilities

• Lead end to end design across complex initiatives spanning multiple product domains, from discovery through to delivery.
• Create high fidelity visual designs, complex interaction models and rapid prototypes that bring ideas to life and accelerate product delivery.
• Influence product strategy by translating customer research, experimentation and insights into elegant, intuitive experiences that solve meaningful customer problems.
• Partner closely with Product and Engineering leaders to balance customer needs, business priorities and technical feasibility, delivering exceptional customer outcomes.
• Champion design excellence by evolving Zip's design systems, accessibility standards, experience principles and visual quality across the organisation.
• Lead through a player coach mindset by pairing with designers, facilitating craft reviews, mentoring peers and raising the quality of design through hands on leadership.
• Influence stakeholders through compelling storytelling, customer insight and strategic thinking to build alignment across disciplines.
• Explore and apply AI enabled experiences, intelligent automation and emerging interaction patterns where they create meaningful customer value.
• Contribute to the ongoing evolution of Zip's design culture, ensuring quality, consistency and innovation across every customer touchpoint.

Requirements

• Significant experience leading complex design initiatives for customer facing digital products within fintech, payments, technology or other high scale, customer centred organisations.
• Deep expertise across product, interaction and visual design, including scalable design systems, accessibility, motion design and exceptional visual craft, with a portfolio that demonstrates elegant solutions to complex customer problems.
• A player coach mindset with a passion for shaping product strategy while remaining hands on in the tools, mentoring designers and raising design standards through leading by example.
• Exceptional stakeholder management, communication and storytelling skills, with the ability to influence Product, Engineering and business leaders across multiple disciplines.
• Curiosity and hands on experience exploring AI enabled experiences, intelligent automation and emerging interaction models, with an adaptable mindset that embraces new tools and continuous learning.
• Strong systems thinking with the ability to simplify complexity into intuitive, human centred customer experiences.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks.

Skills

• Product Design
• Systems Thinking
• Strategic Influence
• Visual Design
• Interaction Design
• Scalable Design Systems
• Accessibility
• Motion Design
• Stakeholder Management
• Communication
• Storytelling
• AI enabled experiences
• Intelligent Automation
• Emerging Interaction Patterns

Location

• Sydney

Work Type

• Hybrid

Experience Level

• Principal Designer
• Senior Individual Contributor

Benefits

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

About the Company

• Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
• Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
• We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

Equal Opportunity

• Be a part of a team that reflects the diversity of our customers
• We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
• Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.