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About the Role

We are building a new enterprise CRM capability for Westpac, anchored in Microsoft Dynamics and supported by strong data foundations, integrations, analytics, and insights. We are looking for CRM Product Owners to join a new team that will shape the vision, roadmap, and delivery priorities across this ecosystem. This is an opportunity to help build a capability from the ground up, working across Product, Technology, Architecture, Data, Risk, and frontline teams to deliver CRM capabilities that improve relationship management, customer understanding, banker productivity, and business performance.

Responsibilities

Own the CRM product vision, strategy, roadmap, and success measures for one or more CRM capability areas.
Discover, define, and prioritise CRM requirements across business processes, platform capabilities, data, integrations, and insights.
Partner with engineering teams to deliver high-quality CRM capabilities across Dynamics, data, integrations, analytics, and insights.
Strengthen governance, controls, data quality, and platform integrity across the CRM ecosystem.
Ensure CRM capabilities align with enterprise architecture, security, risk, and authorised sources of truth.
Lead cross-functional workshops and stakeholder forums.
Manage dependencies, risks, and delivery outcomes across CRM, Data, and Technology teams.
Shape the long-term CRM roadmap and identify opportunities for simplification, reuse, automation, and innovation.

Requirements

Experience as a Product Owner, Product Manager, Data Product Owner, Delivery Lead, or similar role owning enterprise platforms, digital products, data products, or business capabilities.
Understanding of CRM platforms, enterprise technology ecosystems, data platforms, integration patterns, or analytics capabilities.
Knowledge of data integration patterns including APIs, events, microservices, canonical models, and data contracts.
Experience defining requirements, managing backlogs, and prioritising delivery outcomes within Agile environments.
Ability to work within enterprise governance, risk, architecture, and data quality frameworks to deliver safe, scalable, and well-controlled CRM outcomes.
Strong stakeholder engagement skills across business, technology, architecture, risk, and delivery teams.
Experience working with CRM platforms such as Microsoft Dynamics, Salesforce, or similar enterprise solutions, including adjacent data, integration, or analytics capabilities.
Banking, institutional banking, or regulated industry experience will be highly regarded.

Skills

Microsoft Dynamics
Salesforce
APIs
Events
Microservices
Canonical models
Data contracts
Agile environments

Location

Sydney

Work Type

Permanent
Hybrid Working

Benefits

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help grow your career within the bank.
Opportunities to give back to the Community by getting involved in our many volunteering initiatives.

About the Company

We are collaborative team focused on building CRM capabilities that improve customer outcomes, banker experience and operational performance.
We encourage diverse thinking, continuous learning and flexible ways of working.
We want our people to bring their authentic selves to work and thrive in an inclusive environment where everyone can contribute and succeed.
We’re obsessed with becoming our customers' #1 banking partner for life.
We’re committed to making Westpac the best place to work in the country.

Equal Opportunity

We’re all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.