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About the Role

Join a purpose-driven organisation committed to creating safe, secure and affordable housing for Australians in need. We are seeking an experienced and values-driven Regional Manager Housing Services to lead the delivery of high-quality tenancy and housing services across a diverse portfolio of social and affordable housing programs. This is a pivotal leadership role responsible for overseeing housing operations within the region, ensuring exceptional service delivery, strong stakeholder engagement, regulatory compliance, and positive outcomes for tenants and communities.

Responsibilities

Oversee the day-to-day delivery of tenancy and allocation services across the region
Monitor operational performance, tenancy outcomes and service delivery standards
Foster a positive, customer-focused culture that promotes accountability, collaboration and continuous improvement
Lead, coach and develop a high-performing team through values-based leadership
Support the implementation of operational policies, procedures and service improvements
Build and maintain strong relationships with tenants, government agencies, community partners, housing providers and private sector stakeholders
Promote tenant participation and community connection initiatives and support strategies that connect tenants with additional services and support
Manage operational risks and contribute to quality assurance and continuous improvement initiatives

Requirements

Demonstrated leadership experience managing teams within a housing, community services, social services or related environment
Experience within the social and affordable housing sector will be highly regarded
Experience driving operational performance, service delivery and continuous improvement initiatives
Understanding of NCAT and Tribunals
Proven ability to manage competing priorities, risks and organisational change
Strong stakeholder engagement and partnership-building skills
Excellent communication, problem-solving and decision-making abilities
Driver’s licence and WWCC
Undertake a national police history check, qualifications, and referee checks before starting work

Skills

Leadership
Team management
Stakeholder engagement
Partnership building
Communication
Problem-solving
Decision-making

Location

Kingswood, NSW

Work Type

Permanent
Full Time
35 hours/week

Experience Level

Experienced

Education Level

Tertiary qualifications in Leadership, Management, Community Services, Social Sciences, Humanities, Welfare or a related discipline

Salary/Compensations

$118,036 + Super + Salary Packaging

Benefits

Rewarding Work
Not-for-profit salary packaging, reducing your tax
Free external, confidential counselling and access to chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

About the Company

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

Equal Opportunity

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au