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About the Role

The Care Supervisor coordinates in-home supportive services (IHSS) for the elderly and people with disabilities, enabling them to live independently. This role collaborates with various organizations to support clients in achieving their goals, focusing on social drivers of health, comprehensive assessments, and person-centered care plans. The Care Supervisor also manages a team of Home Care Providers (HCPs) and oversees scheduling to ensure high-quality, consistent care in alignment with agency standards and mission.

Responsibilities

• Maintains a caseload of clients and supervises Home Care Providers (HCPs).
• Maintains positive collaborative working relationships with clients, HCPs, onsite services, roving case management teams, health care teams, and multiple City Agencies.
• Receives referrals from DAS for new clients and complies with DAS standards for performance.
• Conducts whole person assessments in the client's homes according to established timelines.
• Creates individualized person-centered Care Plans for each client, including creating regular home care schedules and defining the tasks to be completed.
• Provides care management services based on assessments and DAS protocols, conducting home visits quarterly.
• Communicates all relevant client and HCP information to the Manager of Care Teams.
• Completes all charting, scheduling, and forms on a weekly basis, and other documentation in accordance with DAS and Homebridge protocols.
• Attends Program Department and other meetings as scheduled.
• Meets requirements of Enhanced Care Management program for qualifying clients and refers other clients needing extra support to appropriate programs.
• Complies with all contract requirements.
• Maintains client confidentiality at all times by HIPAA standards.
• Works closely with Home Care Professionals (HCPs) to best serve the client, including scheduling to ensure all client hours are being served to meet client needs.
• Assesses and supports the work of HCPs while communicating performance issues/successes to the Manager of Care Teams.
• Ensures that HCPs are well-trained and able to perform their assigned duties.
• Employs the “Coach Approach” in working with HCPs and conducts regular supervision meetings.
• Participates on a team that screens, interviews, and recommends HCPs for hire.
• Meets with HCPs in clients’ homes to support them.
• Responds to calls from HCPs regarding service delivery and makes outgoing calls to HCPs in a timely fashion.
• Monitors HCPs daily schedules, ensuring that they maximize time working with clients.
• Reads, understands, and follows all policies and procedures.
• Ensures that HCPs are given and have full understanding of each client’s Care Plan.
• Occasionally assists clients with basic needs in HCP’s absence or when needed at a home visit.
• Documents all progress notes and activities in electronic client files.

Requirements

• Candidates with 5 or more years of relevant experience in home care services and client assessment, or lived experience as a vulnerable community member are welcome.

Skills

• Strong organizational abilities, including effective time management and task prioritization.
• Excellent verbal and written communication skills, including effective one-on-one coaching, clear documentation of detailed information, and ensuring understanding from others.
• Strong interpersonal skills, with the ability to build rapport with providers, clients, families, and team members.
• Ability to conduct thorough assessments and analyze client needs accurately.
• Proficient in Microsoft Office Suite and Medsys, with the ability to learn new software quickly.
• Strong problem-solving abilities, with a proactive approach to addressing client needs and program challenges.
• Willingness to contribute at various levels to ensure the successful functioning of the program, with a flexible and team-oriented approach.
• Commitment to the agency’s mission to deliver high-quality care services.

Location

• San Francisco

Work Type

• Hybrid-remote
• Community-based
• Onsite

Experience Level

• 5+ years of relevant experience

Education Level

• Associate’s degree in Social Work, Health Care Administration, or other related field preferred

About the Company

• Homebridge believes that quality care comes from skilled and supported caregivers.
• California’s largest employer-trainer of caregivers and the State’s largest IHSS agency provider.
• Operates multiple programs that benefit caregivers and their clients across the State.
• Provides nearly 1/2 million hours of in-home care to more than 1,100 complexly-diagnosed IHSS Medi-Cal beneficiaries each year, with a staff of more than 400 caregivers.
• Homebridge IHSS clients are also supported through a variety of wrap-around services, including Enhanced Care Management, Community Health Workers, and CalAIM Community Supports.
• Passionate about creating impact in the lives of those we serve.

Equal Opportunity

• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.