About the Role
Provide guests with an elevated cocktail and lounge experience through attentive, friendly, and efficient beverage service. The Cocktail Server is responsible for delivering exceptional hospitality while maintaining knowledge of beverage offerings, promoting sales, and ensuring compliance with all safety and alcohol service standards.
Responsibilities
- Deliver beverages and food promptly and accurately to guests
- Maintain knowledge of liquor brands, recipes, pricing, glassware, and garnishes
- Process orders accurately using POS systems
- Promote and upsell food and beverage offerings
- Maintain cleanliness and organization of service stations and lounge areas
- Provide warm, engaging, and professional guest service at all times
- Anticipate guest needs and respond promptly to requests
- Create an upscale and welcoming guest experience
- Work collaboratively with bartenders, servers, kitchen staff, and management
- Participate in required meetings and ongoing training sessions
- Communicate effectively with managers regarding guest feedback and operational concerns
- Report unsafe conditions or incidents immediately
- Follow all TABC laws and alcohol service guidelines
- Verify identification for guests when required
- Follow hotel safety standards and sanitation procedures
- Maintain cleanliness and organization in all work areas
- Display courteous and professional behavior with guests and team members
- Perform additional duties as assigned by the supervisor
Requirements
- TABC Certification required
- Food Handler Certification required
- Standing/Walking: Constantly throughout shift on various surfaces
- Lifting/Carrying: Frequently carry trays, beverages, and supplies up to 40 lbs.
- Bending/Crouching: Occasionally required for stocking, cleaning, and service tasks
Skills
- Strong verbal and interpersonal communication skills
- Excellent guest service and hospitality mindset
- Effective multitasking and time management skills
- Ability to work efficiently in a fast-paced environment
Location
- Lone Star Court - Austin, TX 78758
Work Type
- Full Time
Experience Level
- 1+ years of serving, lounge, restaurant, or hospitality experience preferred
Education Level
- High School Diploma or GED preferred
About the Company
- Valencia Hotel Group is a collection of hotels created for today’s passionate traveler, and each of our hotels is intentionally built to showcase modern design and classic character.
- We are looking for team members who are ready to be empowered to go above and beyond.
