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About the Role

Serve as the primary point of contact for residents, ensuring their safety, satisfaction, and comfort. This role requires living on-site in a studio unit provided by the owner and entails providing exceptional customer service. The Resident Manager will also be on-call for emergencies and accessible via phone at all times.

Responsibilities

• Serve as a tenant liaison between residents and the property management office, fostering positive tenant relationships.
• Sort mail on Saturdays from a single mail drop to individual mailboxes.
• Maintain the safety, security, cleanliness, and overall appeal of the property.
• Conduct daily building inspections and address cleanliness as needed.
• Receive and address maintenance requests from residents, coordinating with vendors for prompt resolution.
• Track maintenance requests, dispatch vendors, and follow up to ensure completion of repairs.
• Coordinate access between vendors and residents, scheduling appointments and minimizing disruptions.
• Track annual certifications and ensure compliance with regulatory requirements.
• Receive and process work orders, utilizing property management software and ticketing systems.
• Ensure property sidewalk and entryway are free of encampments.
• Power wash the sidewalk as needed.
• Provide exceptional customer service, promptly addressing inquiries and concerns from residents.
• Monitor and address lease violations or non-compliance issues.
• Be available on-call for emergencies and accessible via phone at all times.
• Maintain organized records of resident communication, work orders, and vendor interactions.

Requirements

• Ability to live on-site at the property in a unit provided by the owner.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong organizational skills and ability to manage multiple tasks effectively.
• Proficiency in property management software, ticketing systems, and other relevant tools.
• Strong attention to detail and accuracy in record-keeping.
• Familiarity with maintenance tasks and the ability to diagnose repair requests is desirable.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to handle emergency situations calmly and efficiently.
• Availability to be on-call for emergencies and accessible via phone at all times.
• Prior experience in a customer service or property management role is advantageous.
• Familiarity with compliance regulations and processes is a plus.

Skills

• Customer service
• Organization
• Task management
• Property management software
• Ticketing systems
• Record-keeping
• Maintenance
• Communication
• Interpersonal skills
• Emergency handling
• Compliance regulations

Location

• San Francisco, CA

Work Type

• Part-time
• On-call
• Evenings as needed
• Weekends as needed

Salary/Compensations

• Full Rent Credit on provided unit

Benefits

• Full Rent Credit on units provided by the building

About the Company

• We are a property management team creating a welcoming and secure living environment for residents.