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About the Role

We are looking for a relentless problem-solver to join Sailor Health as our Provider Operations & Strategy Lead. This person will build the operations and infrastructure that give every clinician who calls Sailor home an exceptional experience. At Sailor, we are reimagining what it means to age in America by delivering exceptional geriatric care – and that starts with setting our clinicians up for success. You'll enjoy getting to know our providers and understanding their pain points as much as spending afternoons building AI-native operational systems with our engineering team – and you'll value long-term strategy as much as solving the problem in front of a provider today. It's a role with real ownership and visibility, close to a clinical team that's growing fast and a leadership group that sees provider operations as a core part of the business. You'll report directly to one of our co-founders and work alongside our Clinical Director and Provider Growth Lead. You'll also coach the exceptional team currently running provider support.

Responsibilities

Represent the voice of the provider across the company.
Manage day-to-day operations of our clinical team.
Build support into an operating system.
Write and enforce operational policies.
Deliver hard conversations directly.
Close the provider feedback loop.
Coach and manage the provider support team.

Requirements

This is a high-ownership role for a builder who wants to get in early and shape something from scratch.
The pace is high; people who thrive here move fast, take initiative, and get energized by dynamism and ambiguity.
3+ years of experience, with at least one of: prior ops or product role at a fast-growing startup; consulting or finance experience.
Demonstrated track record of exceptional achievement in at least one dimension.
Thrives in ambiguity — and structures it.
Doesn't freeze without a playbook.
Pattern-matches across situations and builds repeatable systems from messy problem spaces.
Meticulously organized.
Stay on top of time-sensitive tasks and attack projects proactively.
Direct, high-stakes communicator.
Can deliver hard messages clearly to external stakeholders — providers who can churn — without burying the point to protect the relationship, or blowing it up by being tone-deaf.
People management instinct.
You know how to improve someone else's output without owning it for them.
You coach to the actual gap, not around it.
AI operator.
You build systems on Claude or ChatGPT to move faster and do more with less – either in your work or personal life.
You take work personally.
The clinician experience and the patient experience are directly connected.
You feel that.

Skills

AI operator
Claude
ChatGPT

Location

New York City (Soho)

Work Type

in office
5 days a week

Experience Level

3+ years of experience

Salary/Compensations

Top quartile salary and equity

Benefits

Comprehensive benefits, including medical, dental & vision insurance
Flexible PTO and sick days
Lunch and dinner in our beautiful Soho office covered by Sailor
Team building events
Friendliest and most dynamic team culture
One Medical Membership for US employees
HSA
Talkspace
HealthAdvocate
Teledoc Health

About the Company

Sailor Health is on a mission to solve the mental health crisis among older adults.
Getting older in America is tough: 90% of seniors live with chronic health conditions, 40% feel isolated, and older adults have the highest suicide rates of any age group.
Sailor exists to change that.
Sailor Health is building the AI-native health system for happier and healthier aging.
Sailor offers virtual mental health, care navigation, and wellness classes, AI coaches, and AI care agents.
Our vision is to become the trusted household name for older adults in America, setting a new standard for aging with dignity and honor.
We serve thousands of patients across 49 states.
We are honored to have the support and backing of world-class founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health.