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About the Role

Lead the vision, strategy, and execution of the next generation of agent-facing experiences and APIs to transform the digital experience for Hiscox's independent agents and distribution partners. Your work will directly influence how agents quote, bind, service, and manage policies, enabling seamless integration with various systems.

Responsibilities

• Define and execute the product strategy for the end-to-end Agent Experience, reimagining agent onboarding, quoting, binding, servicing, and policy management.
• Define and evolve the strategy for Distribution APIs, expanding capabilities to support all lines of business and enable seamless integration with external systems.
• Translate customer needs and market trends into actionable product roadmaps.
• Champion modern, intuitive design thinking in product development.
• Partner with UX/UI designers to create seamless, elegant, and accessible digital interfaces.
• Ensure customer journeys are intuitive, efficient, and aligned with brand standards.
• Conduct usability testing and use analytics to continuously optimize the experience.
• Lead Agile ceremonies and own the digital product backlog.
• Collaborate closely with engineering teams to prioritize and deliver high-impact enhancements.
• Clearly define epics, features, and user stories with acceptance criteria to guide development.
• Act as the bridge between business stakeholders, technical teams, and external partners.
• Collaborate with marketing, customer support, and sales to align go-to-market plans and support needs.
• Communicate progress, risks, and key milestones effectively to senior leadership.

Requirements

• 5+ years of product management experience, ideally in digital platforms or customer-facing technology.
• Strong background in digital experience design, UX/UI principles, and customer journey mapping.
• Experience working in Agile environments; familiarity with tools such as Jira and Confluence.
• Demonstrated ability to translate customer feedback and analytics into actionable improvements.
• Insurance industry experience (especially in small commercial or P&C) is a plus but not required.
• Bachelor’s degree in a related field (Business, Technology, Design, etc.).

Location

• Boston, MA

Work Type

• Permanent
• Hybrid

Experience Level

• 5+ years

Education Level

• Bachelor’s degree

Salary/Compensations

• $140,000 - $215,000

Benefits

• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans
• Company paid group term life, short-term disability and long-term disability coverage
• 24 Paid time off days plus 2 Hiscox days
• 10 paid holidays plus 1 paid floating holiday
• Ability to purchase up to 5 PTO days
• Paid parental leave
• 4-week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace
• Dynamic, creative, and values-driven culture
• Modern and open office spaces, complimentary drinks
• Spirit of volunteerism, social responsibility, and community involvement
• Matching charitable donations

About the Company

• Hiscox is an international specialist insurer focusing on key areas of expertise and strength.
• The company culture encourages challenging convention and seeking better ways of doing things.
• Hiscox insures unique and interesting risks and seeks talented, reliable people who look out for customers and each other.
• The business is solid, contrary, and constantly evolving, with roots dating back to 1901.
• Hiscox USA was established in 2006 to focus on the needs of small and middle market commercial clients.
• Hiscox USA is the fastest-growing business unit within the Hiscox Group.
• Hiscox USA has approximately 500 employees operating out of 6 major cities.
• Hiscox USA offers a broad portfolio of commercial products including technology, cyber & data risk, professional liability, media, entertainment, management liability, crime, kidnap & ransom, and terrorism.