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About the Role
Contribute to the next generation of AI-powered experiences at Autodesk. As a Principal Researcher, you'll help shape how Autodesk Assistant and our broader AI platform investments create meaningful value for customers across Autodesk products and workflows. You'll uncover customer needs, behaviors, and opportunities that should influence Autodesk's AI strategy, informing product direction, investment decisions, and the development of AI-powered experiences that are useful, trustworthy, and impactful for customers. You'll partner with cross-functional teams to answer critical questions about customer needs, AI adoption, and product value, helping teams make confident decisions throughout the product development lifecycle. As a senior leader within Autodesk's research community, you'll also mentor other researchers, elevate research practices, and contribute thought leadership within Autodesk.
Responsibilities
- Become a domain expert on customer experience and trends impacting the adoption and implementation of AI
- Deliver a research strategy that balances customer needs and key business objectives
- Track key areas of uncertainty and prioritize research to minimize product development risk
- Use customer insights to influence product strategy, roadmap decisions, and the evolution of Autodesk Assistant and agentic experiences
- Evaluate the value, usability, trust, and effectiveness of Assistant capabilities and AI-powered experiences across Autodesk products
- Plan and execute a mixed-methods research program spanning discovery, concept evaluation, and measurement of AI-powered experiences
- Establish cross-team connections that help coordinate research efforts & evaluation approaches, identify trends, and action research findings
- Collaborate with experience design, product, engineering, marketing and other key stakeholders to ensure research findings impact product direction
- Advance the discipline of user research within Autodesk
Requirements
- Proven record in impacting user experience & business decisions through user research findings
- Ability to produce exceptional user research deliverables expressed in a portfolio of your work
- Expert knowledge and innovation in user research and field study methodologies, including designing and conducting usability studies, statistical analysis of survey data, heuristic evaluations, participatory design activities and focus groups
- Experience contributing user research within an agile, platform development environment
- Ability to influence stakeholders across divisions including senior directors, VPs and C-suite
- English language fluency; exceptional verbal and written communication skills
- Excellent visual and oral storytelling skills
Skills
- AI
- Generative AI
- AI-powered products
- Assistants
- Copilots
- Search
- Recommendation systems
- Intelligent experiences
- User research
- Field study methodologies
- Usability studies
- Statistical analysis
- Heuristic evaluations
- Participatory design
- Focus groups
- Agile development
- Platform development
Location
- Canada
Work Type
- Remote
Experience Level
- Minimum 8 years of professional experience in the field of user research
- Principal
Education Level
- MS/MFA+ in Human Factors, Human Computer Interaction, Cognitive Science, Engineering, Psychology, Product Design or related field
Salary/Compensations
- $112,000 and $163,900
Benefits
- Annual cash bonuses
- Stock grants
- Comprehensive benefits package
About the Company
- Autodesk's Platform Services team designs common capabilities used across its large portfolio of design and make software – helping Autodesk teams and customers grow their business, solve important workflow challenges, and build on top of its 3D modeling, visualization, and data insight software.
- PSET touches virtually every Autodesk product surface, meaning the work done here shapes decisions at the infrastructure level with downstream effects across the entire ecosystem.
- Autodesk's culture guides the way they work and treat each other, informs how they connect with customers and partners, and defines how they show up in the world.
- Autodesk enables innovators to turn their ideas into reality, transforming not only how things are made, but what can be made.
Equal Opportunity
- We take pride in cultivating a culture of belonging where everyone can thrive.