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About the Role

Broadridge is seeking a strategic, client-focused, and execution-oriented Vice President, Product Management, Inbound Communications Solutions to lead the strategy, roadmap, and growth of our inbound communications product portfolio. This senior product leadership role will oversee solutions that help clients receive, digitize, understand, route, automate, and return inbound communications across various channels. The portfolio includes imaging and capture, intelligent document processing, workflow automation, forms automation, data export, and integrations.

Responsibilities

Own the product strategy, multi-year roadmap, market positioning, and go-to-market direction for Broadridge’s Inbound Communications Solutions portfolio.
Define a clear, standardized product vision spanning imaging and capture, workflow automation, forms automation, and data extraction.
Translate market trends, client needs, operational insights, and Voice of the Customer feedback into scalable product capabilities and prioritized roadmap investments.
Establish standard product configurations, packaging, guardrails, and implementation patterns that balance client value with repeatable delivery and commercial scalability.
Lead the evolution of multichannel inbound capture capabilities across mail, paper, digital files, email, fax, mobile, desktop upload, and client-system transmissions.
Partner with Technology, Operations, Sales, Client Relations, Implementation, and senior business leaders to deliver a cohesive product experience from sales through onboarding and ongoing service.
Drive product requirements and prioritization for document classification, indexing, OCR, AI-based extraction, workflow orchestration, reporting, security, and integrations.
Support strategic client and sales opportunities by articulating the product value proposition, standard capabilities, solution architecture, product boundaries, and implementation considerations.
Develop market-facing product documentation, solution narratives, use cases, sales enablement materials, standard feature definitions, and product packaging.
Drive a disciplined approach to standard versus non-standard requests, identifying opportunities for reusable product enhancements while limiting unnecessary customization.
Coordinate with adjacent product owners to ensure clear handoffs and an integrated client experience.
Monitor industry and competitive trends in inbound communications, intelligent document processing, enterprise content management, workflow automation, AI, and digital transformation.
Define and monitor success measures, including product adoption, revenue growth, pipeline support, implementation speed, processing efficiency, document volumes, quality, and client satisfaction.

Requirements

Deep knowledge of inbound communications, document intake, digital mailroom, imaging, forms automation, intelligent document processing, workflow automation, document management, or enterprise content services.
Proven experience defining and scaling standardized enterprise product offerings in complex, client-facing environments.
Strong understanding of the inbound communications lifecycle, including capture, scanning, classification, indexing, extraction, validation, workflow, and data integration.
Experience with OCR, AI-enabled extraction, document intelligence, workflow orchestration, low-code workflow tools, or business process automation platforms.
Demonstrated ability to convert varied client communication requirements into repeatable and commercially viable product solutions.
Comfort operating across product strategy, technology delivery, operational execution, client engagement, and go-to-market support.
Executive presence and the ability to influence senior internal leaders, strategic clients, and cross-functional stakeholders.
Ability to establish product clarity and guardrails while maintaining a strong client-centric mindset.
An entrepreneurial mindset, with the ability to identify market opportunities and turn them into scalable product capabilities.
15+ years of product management, product strategy, solution management, or related leadership experience.
Significant experience in one or more of the following areas: inbound communications, imaging, document capture, forms automation, intelligent document processing, workflow automation, document management, enterprise content management, or business process automation.
Demonstrated experience establishing product strategy, multi-year roadmaps, product packaging, and standard solution capabilities for enterprise technology, software, platform, or technology-enabled services.
Strong record of leading cross-functional teams and influencing stakeholders across Technology, Operations, Sales, Implementation, Client Success, and executive leadership.
Experience supporting strategic sales cycles, client discovery, executive presentations, and product positioning.
Ability to synthesize client feedback, market insight, technical considerations, and operational needs into clear product direction and investment decisions.
Bachelor’s degree or equivalent relevant experience.
MBA or other relevant advanced degree preferred.
Experience serving financial services, banking, insurance, retirement, healthcare, or another highly regulated industry.
Experience with AI/OCR, intelligent document processing, enterprise workflow platforms, content services, or digital mailroom solutions.
Familiarity with regulated data handling, role-based access, audit trails, encryption, and compliance-driven workflows.
Experience developing go-to-market materials, product value propositions, solution packaging, pricing approaches, or implementation models.

Skills

Inbound communications
Document intake
Digital mailroom
Imaging
Forms automation
Intelligent document processing
Workflow automation
Document management
Enterprise content services
OCR
AI-enabled extraction
Document intelligence
Workflow orchestration
Low-code workflow tools
Business process automation platforms
Product strategy
Product roadmap
Market positioning
Go-to-market strategy
Sales enablement
Product packaging
Client relations
Technology delivery
Operational execution
Client engagement

Location

Remote

Work Type

Full-time

Experience Level

15+ years of product management, product strategy, solution management, or related leadership experience

Education Level

Bachelor’s degree or equivalent relevant experience
MBA or other relevant advanced degree preferred

Salary/Compensations

$230,000 - $240,000

Benefits

Bonus Eligible
Comprehensive benefit offerings

About the Company

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.
We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Equal Opportunity

Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws.
Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.