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About the Role

The Associate plays a key role in supporting institutional investor relationships across the EMEA region by partnering with the Global Institutional Client Group (GICG) team to deliver a high standard of client service to existing and prospective clients. The role offers broad exposure across distribution, investments, product, and operational functions, providing an excellent opportunity to develop a well-rounded understanding of the asset management industry. We are seeking a proactive, collaborative, and client-focused individual to join and strengthen the team.

Responsibilities

Support Relationship Managers in delivering an exceptional client experience across institutional client relationships.
Serve as a key point of contact for client servicing matters, ensuring timely resolution of queries and effective coordination across internal teams.
Develop a strong understanding of clients' business objectives, investment goals, and market challenges.
Build and maintain strong working relationships across the organisation, advocating for client needs and ensuring seamless service delivery.
Coordinate account onboarding, cash flows, fee reviews, and client data maintenance activities with relevant business partners.
Manage day-to-day client servicing requests and support internal stakeholders in responding to client requirements.
Partner with Relationship Managers and the broader distribution team to understand client needs and identify opportunities to enhance processes, products, or services.
Support projects and initiatives aimed at improving the client experience and delivering strategic business objectives.
Coordinate client meetings, due diligence questionnaires (DDQs), requests for information (RFIs), and other client-related deliverables.
Assist with the preparation of client and prospective client meeting materials, including presentations, briefing notes, and supporting documentation.

Requirements

2-5 years of institutional client servicing experience.
Minimum of 2 years' experience within the investment management or broader investment industry.
Proficiency in Microsoft Excel and PowerPoint.
Experience with Salesforce and Adobe Acrobat/Adobe Writer is advantageous.
Strong verbal and written communication skills.
Ability to manage multiple priorities and deadlines within a fast-paced environment.
Proactive problem-solver with a solutions-oriented mindset and focus on client outcomes.
Strong interpersonal skills and the ability to build effective relationships across teams and stakeholders.
Demonstrates accountability, sound judgement, and ownership of responsibilities.
Entrepreneurial, collaborative, and committed to continuous improvement and high-quality results.
Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment.
Northern Trust is unable to provide visa sponsorship for this role.

Skills

Microsoft Excel
Microsoft PowerPoint
Salesforce
Adobe Acrobat/Adobe Writer
Verbal communication
Written communication
Time management
Problem-solving
Interpersonal skills
Relationship building
Accountability
Judgement
Ownership
Collaboration
Continuous improvement

Location

United Kingdom

Work Type

Full-time

Experience Level

2-5 years

About the Company

Northern Trust is a global leader in innovative wealth management, asset servicing, asset management and banking services.
Since 1889, Northern Trust has aligned its efforts with its three guiding Principles That Endure: Service, Expertise, and Integrity.
Northern Trust has over 135 years of financial experience and over 24,000 partners.
Northern Trust serves the world’s most sophisticated clients using leading technology and exceptional service.
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture.
Employees around the world give their time and talent to work for the greater good of their communities.

Equal Opportunity

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities.