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About the Role

The General Manager is the architect of the store culture, customer experience, and business performance. This leader owns the total store experience – balancing luxury service, operational excellence, talent development, and strategic business leadership. The General Manager creates an environment where customers feel celebrated, team members feel inspired, and performance expectations are consistently elevated.

Responsibilities

Own total store performance including sales, profitability, operations, and customer experience
Analyze trends, identify opportunities, and activate strategies that improve performance
Protect profitability through payroll, inventory, compliance, and operational discipline
Ensure consistent execution of visual standards, launches, and promotional priorities
Create a culture centered around luxury service, relationship-building, and customer confidence
Ensure every touchpoint reflects Jared’s elevated brand standards
Set expectations for appointment culture, clienteling, follow-up, and personalized selling experiences
Inspire high-performance behaviors through floor presence and visible leadership
Recruit, develop, and retain high-performing talent
Create a coaching culture rooted in accountability, recognition, and growth
Develop future leaders through intentional feedback and development planning
Foster an inclusive, People First environment where diverse perspectives are valued
Help customers celebrate life’s most meaningful moments through exceptional experiences
Help customers feel confident through expert guidance and relationship-based service
Help customers build emotional connections through storytelling, personalization, and trust

Requirements

3+ years retail sales experience, or 2+ years sales experience with 1+ year of management experience required
Specialty retail and/or jewelry experience preferred
Proven ability to lead a team to results through coaching, accountability, and execution
Strong communication, leadership, analytical, and organizational skills
Ability to prioritize, resolve conflict, and drive results in a dynamic environment
Commitment to operating with professionalism, integrity, and confidentiality where required

Skills

Leadership
Communication
Analytical skills
Organizational skills

Work Type

Flexible to business needs, including evenings, weekends, and holidays
Typical schedules target five days/40 hours, with additional time during peak seasons

Experience Level

1+ year of management experience

Salary/Compensations

Base pay plus commission on sales

Benefits

Medical, dental, vision, and prescription insurance (full-time team members)
401(k)
Paid Time Off (full-time and part-time team members)
Paid holidays (full-time team members)
Tuition reimbursement, including DCA courses (based on position)
Training and career development (Associate Training System, Management Training System, District Manager in Training, and more)
Merchandise discounts
Incentive trips and contests

About the Company

Jared is part of Signet Jewelers, a purpose-driven company who believes love inspires love.
Signet is also “Great Place to Work-Certified”™.
We deliver Accessible Luxury. Exceptional Careers.
Be part of a nationally recognized luxury jewelry brand

Equal Opportunity

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees.
Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees.
We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position.