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About the Role

We are seeking a knowledgeable and customer-focused Salesforce Administrator to serve as an internal expert on our Salesforce platform. In this role, you will play a critical part in streamlining business processes, ensuring system stability, and driving user adoption through training and ongoing support. You’ll also partner closely with call center administrators to optimize workflows and improve performance, making this a highly collaborative and impact-driven role.

Responsibilities

Manage Salesforce administrative functions including user access, roles, and permissions
Analyze business workflows and recommend scalable solutions to improve efficiency
Support and maintain Salesforce-integrated applications
Provide high-quality end-user support by managing and resolving support tickets in a timely manner
Conduct user training sessions to drive adoption and effective platform use
Build and maintain reports and dashboards to support business insights
Create and maintain documentation, including SOPs and process guides
Perform data quality management and data cleansing activities
Own user lifecycle management (onboarding, updates, offboarding)
Lead projects assigned by the Enterprise Applications Manager
Gather business requirements and translate them into technical solutions
Develop QA test plans and facilitate User Acceptance Testing (UAT)
Deploy solutions and ensure successful rollout, including user readiness and post-launch support
Troubleshoot issues both virtually (e.g., Zoom) and in person
Perform mass data updates using Data Loader
Maintain and optimize Salesforce configurations
Support automation using Salesforce Flow
Utilize and understand Apex Triggers, SOQL, and SOSL queries

Requirements

2–4 years of Salesforce experience or equivalent
Proficiency in Microsoft Office
Strong problem-solving skills and ability to perform under pressure
Ability to thrive in a fast-paced environment
Proven ability to collaborate effectively across diverse teams

Skills

Salesforce
Salesforce Flow
Apex Triggers
SOQL
SOSL
Data Loader
Microsoft Office

Location

Austin, Texas

Work Type

Full-time
On-site

Experience Level

2-4 years

Education Level

Bachelor’s degree preferred
Salesforce Administrator Certification required
Advanced Salesforce Administrator Certification preferred

Salary/Compensations

$80,000 - $85,000

Benefits

Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance
401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
Paid professional development, leadership training, and relocation opportunities nationwide
80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

About the Company

DaBella is a values-focused company that works for people who want to work to help others create value. The kind of company people want to work with and work for. We do it differently than most. Change is constant, but our values remain steadfast: We Lead, We Care, We Grow.