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About the Role

FourKites is seeking an Associate Product Manager for the OTR & Core Visibility team, the company's flagship product line. This role involves owning product outcomes, working with data, engaging with customers, and collaborating with engineering and design to enhance adoption, retention, and customer experience.

Responsibilities

• Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products.
• Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops.
• Build and prioritize a backlog of product enhancements to improve customer stickiness.
• Support roadmap planning and provide prioritization recommendations.
• Work hands-on with product analytics platforms and write SQL queries to explore feature usage.
• Build and maintain dashboards and reports tracking adoption trends.
• Translate quantitative findings into product hypotheses and backlog items.
• Partner with Data Science and Engineering on instrumentation improvements.
• Participate in customer onboarding, QBRs, support escalations, and discovery sessions.
• Surface systemic product gaps and recurring pain points with Customer Success Managers.
• Champion the voice of the customer in internal planning and sprint reviews.
• Collaborate with Engineering and Design on scoping, development, and post-launch monitoring.
• Support Product Marketing with onboarding materials, release notes, and adoption playbooks.
• Contribute to presales conversations and market requirement gathering.

Requirements

• 3+ years developing deep expertise in a specific supply chain or logistics domain (e.g., truckload, last-mile, ocean freight).
• Practical experience in truckload transportation, freight visibility, or carrier/shipper operations.
• Experience collaborating with distributed or offshore engineering teams across time zones.
• Comfort working hands-on with data: SQL proficiency, familiarity with analytics tools, ability to build a data-driven narrative.
• Strong customer engagement skills — experience running discovery calls, writing user stories, and translating qualitative feedback into crisp requirements.
• Demonstrated use of AI tools (Claude, ChatGPT, Cursor) to accelerate PM workflows.
• Prior exposure to SaaS onboarding flows, feature adoption programs, or customer health scoring.
• Experience with Pendo, Amplitude, or similar product analytics tools.
• Familiarity with agile development and working directly with engineering squads.
• Bachelor's degree in engineering, operations, supply chain, economics, or a quantitative discipline.

Skills

• SQL proficiency
• Product analytics platforms (Pendo, Mixpanel)
• Data analysis
• Customer engagement
• Agile development
• AI tools (Claude, ChatGPT, Cursor)

Location

• Chicago

Work Type

• Full-time

Experience Level

• Associate

Education Level

• Bachelor's degree in engineering, operations, supply chain, economics, or a quantitative discipline

Salary/Compensations

• $90,000 - $120,000

Benefits

• Stock options
• Outstanding benefits
• Collaborative culture
• 5 global recharge days
• Generous PTO
• Standard holidays
• Parental leave for all parents
• Annual wellness stipend
• Volunteer days
• Medical, Dental & Vision benefits starting on first day of employment
• 401k Retirement savings with employer match
• Bonus and incentive compensation
• Employee stock option program
• Employer paid life insurance
• Short term disability insurance
• Family planning and inclusive wellbeing resources
• Technology reimbursement
• Commuter benefits for in-office employees (Chicago)
• Ongoing learning & development opportunities

About the Company

• FourKites is the leader in AI-driven supply chain transformation for global enterprises and a pioneer of real-time visibility, turning supply chain data into automated action.
• The FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets.
• This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain.
• FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.

Equal Opportunity

• FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• If you're excited about this role but don't meet every requirement, we encourage you to apply.