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About the Role

Redwood Materials is seeking an experienced and skilled individual to join the IT/OT Support team. This role provides support for end-user devices, software, accounts, and workflows, working with a ticketing system for issue intake, documentation, and escalation. The position involves supporting employees and devices on-site at multiple facilities, mobile, and remote employees nationally and internationally in various settings.

Responsibilities

Provide enterprise endpoint support, including laptop and desktop management, domain accounts, software support, and printers.
Offer manufacturing support for SCADA devices, HMIs, process cameras, label printers, and barcode scanners.
Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android systems and devices.
Engage in MES process development and support.
Perform thorough troubleshooting, documentation, and resolution of support issues and processes.
Escalate trouble tickets to other support teams.
Utilize the IT Knowledge Base system to define and promote best practices and procedures.
Serve as a knowledge lead for enterprise best practices on operational workflows and processes using technology.
Lead enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
Configure and define IT services using technologies such as Microsoft Active Directory, Group Policies, Microsoft Entra, and mobile device/endpoint management systems.

Requirements

1+ years in an enterprise IT Support related role.
Experience supporting HMIs, label printers, scanners, and other process support equipment.
Familiarity with IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, and Linux.
Excellent customer service, attitude, and self-motivation.
Desire to learn and grow along with the company.
Occasional personal vehicle use.
May include national and international travel.

Skills

IT Desktop Support
Active Directory
Microsoft Azure
Windows
MacOS
Linux
SCADA devices
HMIs
Process cameras
Label printers
Barcode scanners
Microsoft Entra
Group Policies

Location

On-site
Mobile
Remote (national and international)

Work Type

Full-time

Experience Level

1+ years in an enterprise IT Support related role

Salary/Compensations

Compensation will be commensurate with experience.

About the Company

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition.
Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.