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About the Role
Lead the strategy, roadmap, and ongoing optimization of digital experiences for advisers and employers, improving customer journeys, increasing digital adoption, and delivering measurable business outcomes.
Responsibilities
- Lead the product lifecycle for digital products and features, from idea generation through to launch, optimisation and retirement
- Develop and maintain a prioritised product roadmap informed by customer insights, analytics and business strategy
- Champion customer experience across digital products, with a focus on seamless journeys and high usability
- Conduct user research and usability studies in collaboration with design, development and research teams
- Monitor product performance against key metrics and use testing and data insights to improve features and functionality
- Build effective relationships with stakeholders across the business to align priorities, gain support and drive decisions
Requirements
- Demonstrated experience in digital product management or a similar role, ideally including secure portals
- Experience working with usability, customer-focused design and product optimisation
- Well-developed analytical, prioritisation, negotiation and project management skills
- Clear communication skills and the ability to build effective relationships with a diverse range of stakeholders
- Appropriate approval to work in Australia
- Willingness to complete a Criminal & Bankruptcy check prior to commencing employment
Skills
- Adobe Cloud
- Adobe Target
- Adobe Analytics
Location
- Melbourne
- Sydney
Work Type
- Hybrid
- 12-month fixed term contract
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Work with talented colleagues
- Create new solutions
- Impact for colleagues, clients and communities
- Range of career opportunities
- Benefits and rewards to enhance well-being
About the Company
- Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
- Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Equal Opportunity
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.