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About the Role
Own the content design process for small to medium-sized projects, creating user-centred content that aligns with experience design and enterprise strategies. Grow your expertise and support colleagues through feedback, coaching, and sharing best practices. Enjoy ownership of your work, crafting good content and making research-led decisions that improve customer experiences.
Responsibilities
- Deliver clearly defined content design activities, ensuring work is completed within scope and agreed timelines.
- Balance user needs, business goals, and technical constraints to create clear, accessible, and effective content.
- Make evidence-based decisions, contribute to discovery work, research, prototypes, and interaction flows.
- Collaborate with multidisciplinary teams to understand requirements, refine solutions, and improve outcomes.
- Communicate recommendations confidently, helping stakeholders understand the rationale behind content decisions.
- Define content design scope, approaches, and timelines for small to medium-sized projects.
- Contribute to larger programmes and initiatives.
- Create content that balances clarity, creativity, and brand consistency, aligning with design system patterns.
- Build strong relationships with stakeholders, manage expectations, and influence decisions through evidence-based recommendations.
- Share progress, identify risks, and proactively manage alignment issues, escalating where appropriate.
- Apply content standards, accessibility requirements, and regulatory guidelines to deliver inclusive, high-quality experiences.
- Support continuous improvement.
Requirements
- Experience creating high-quality content and content patterns for digital products and services, informed by user research and testing.
- Strong understanding of user-centred design principles.
- Good working knowledge of how content design integrates with design systems and product development processes.
- Working knowledge of accessible and inclusive design principles.
- Understanding of how content supports customer journeys and service experiences.
- A portfolio that demonstrates clear, consistent, and user-centred content solutions.
- Experience delivering content design projects in fast-paced environments using Agile ways of working.
- Strong skills in design thinking, content writing, information architecture, and research.
- Experience working within multidisciplinary teams, collaborating effectively with researchers, designers, developers, and product managers.
- Confidence presenting work and explaining content decisions in a way that engages and influences stakeholders.
- A strong desire to learn, develop, and grow content design skills through hands-on experience.
Skills
- Design thinking
- Content writing
- Information architecture
- Research
- User-centred design
- Agile ways of working
Location
- Remote
Work Type
- Remote First
- Full-time
Experience Level
- Mid-level