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About the Role

As a Personal Banker I, you are the first point of contact for many of our customers, setting the standard for what it means to bank with Frost. You will be an empathetic problem-solver, consistently delivering an exceptional banking experience.

Responsibilities

• Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits and loans.
• Provide support for service or account maintenance issues.
• Use good judgment in every situation.
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures.
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions.
• Manage risk while actively practicing loss prevention.
• Attend teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies.
• Develop relationships with clients, aiming to be their primary point of contact.
• Provide advice and guidance to help clients along their financial journey.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Requirements

• Required Availability: Monday–Friday, 7:30am–6:00pm with Rotating Saturdays, 8:30am–1:30pm.
• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.

Skills

• Cash-handling experience
• Dealing with fraud
• Protecting customers' money
• Building trust

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• College hours

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including Employee Assistance Program
• Referral bonus program

About the Company

• Frost is a financial institution with over 150 years of legacy, providing unparalleled banking services.
• Frost is dedicated to providing exceptional banking, investment, and insurance services to businesses and individuals throughout Texas.
• Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction.