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About the Role

We are seeking an experienced Supervisor to lead our ClientLink Reconciliation team. In this role, you will oversee daily reconciliation operations across multiple financial systems while supervising and developing a high-performing team. You'll combine technical expertise with strong leadership capabilities to drive accuracy, efficiency, and operational excellence. This position is ideal for a detail-oriented professional who excels at problem-solving, leverages technology to enhance productivity, and is committed to building a collaborative, inclusive team environment.

Responsibilities

Lead and supervise a team of professionals to maintain seamless daily operations and workflow continuity
Oversee core reconciliation activities, including daily reconciliations of cash, positions, and costs across accounting systems (ClientLink) and custody systems (Broadridge), and investigation of reconciling items
Develop subject matter expertise across all team procedures, serving as the primary resource for team members seeking guidance and issue resolution
Manage client inquiries by reviewing and responding to urgent requests from internal stakeholders with efficiency and accuracy
Coordinate cross-functional escalations with OPS and support teams to resolve complex problems and drive resolution
Foster a supportive workplace culture by actively listening, demonstrating empathy, and championing mental health and well-being initiatives
Drive performance excellence through personal leadership and accountability while enabling your team to deliver results
Act as SME for projects impacting team

Requirements

Proven experience in reconciliation processes and operations
Demonstrated people management and supervisory experience
Strong technical proficiency, including advanced Excel skills and data mapping expertise
Ability to leverage AI tools to automate processes, enhance efficiency, and implement solutions that improve team productivity
Strong analytical and problem-solving capabilities with attention to detail
Excellent written and verbal communication skills
VBA macro experience
Familiarity with Broadridge systems (BTS, MRGN, ZCBA, Clientsource, etc.)
Experience with ClientLink platform
Background with large financial institutions

Skills

Active Learning
Adaptability
Customer Service
Decision Making
Interpersonal Relationship Management
Operational Delivery
Process Improvements
Quality Management
Time Management

Location

180 WELLINGTON ST W:TORONTO
Toronto
Canada

Work Type

Full time

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Commissions
Stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.