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About the Role

The Medical Assistant - Respite/Bridge will support clients in the Medical Respite Program, ambulatory clinic, or community locations to improve healthcare outcomes for patients experiencing homelessness. This role collaborates with a multidisciplinary team to provide essential healthcare services and support clients in their recovery and access to resources.

Responsibilities

• Deliver care to patients in diverse environments, ensuring all client needs are met.
• Assist with client intake, orientation, and program policies in the respite environment.
• Accompany clients to medical appointments and advocate during healthcare encounters.
• Assist with client discharge planning in the respite setting.
• Perform clinical duties in a clinic setting, including administering medications and immunizations.
• Prepare exam rooms, assist providers with exams and procedures, and maintain room cleanliness and stock.
• Perform EKG, spirometry, point of care testing, specimen collection, and other procedures as needed.
• Perform appointment registration, verify demographic and insurance information, and collect co-payments in a clinic setting.
• Operate a company vehicle to community-based locations for healthcare services.
• Manage in-basket tasks, address MyChart messages, and assist with pre-certifications, referrals, and authorizations.
• Schedule patients for clinic, hospital, and ancillary medical treatments.
• Collaborate with the client's care team to optimize clinical outcomes.
• Assist clients with the MAP eligibility process.
• Document all client encounters and contacts in the electronic health record.
• Assist clients in accessing health-related services and overcoming barriers to care.
• Participate in client care huddles and interdisciplinary case conferences.
• Respect patient confidentiality and treat patients with courtesy and respect.
• Communicate respectfully and professionally with all care team members.
• Develop and maintain positive internal relationships with colleagues.
• Participate in continuous quality improvement projects.
• Attend staff meetings and educational offerings.
• Support organizational initiatives to promote a positive workplace culture.
• Perform other duties as assigned.

Requirements

• Completion of a Medical Assistant externship.
• Current Texas Driver's License in good standing.
• Basic Life Support (BLS) for Healthcare Providers obtained through approved American Heart Association.

Skills

• Demonstrated knowledge of quality Medical Assistant duties.
• Skill at building relationships and providing excellent customer service.
• Strong attention to detail and accuracy.
• Ability to utilize computers for data entry and information retrieval.
• Excellent verbal and written communication skills.

Location

• Community locations

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent
• Medical Assistant Diploma and/or National Medical Assistant Certification verifying graduation from a Medical Assistant Program or equivalent military healthcare experience.

About the Company

• Our Medical Assistants model a commitment to the organization's vision/mission/values to support an unparalleled client experience and positive clinical outcomes.