Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Four Seasons Website Email Specialist is a trusted advisor who exemplifies highly-personalized service. Specialists understand guests’ needs and interests to recommend and book the perfect Four Seasons experience. This role also provides support through chat and assists hotels with pre-arrival reservation processing and back-up support for valued guests.
Responsibilities
- Use a consultative sales approach to identify guests’ needs and make relevant, personalized recommendations and answer questions.
- Actively seek opportunities to recommend additional services that add value to the guest experience.
- Book reservations ensuring a high degree of accuracy.
- Clearly explain rates, availability and cancellation policies pertaining to the reservation.
- Respond to customer service inquiries in a professional, personalized manner.
- Liaise with hotels on behalf of guests and travel professionals.
- Meet or exceed established quality and productivity goals.
- Provide support through chat.
Requirements
- Ability to learn quickly and adapt to a fast paced and often changing environment.
- Self-motivated and uses sound judgement when interacting with clients and colleagues.
- Demonstrates a pleasant, courteous, efficient and professional manner in writing or on the telephone.
- Enthusiastic, positive, friendly attitude.
- Reliable and flexible.
- Proven consultative sales skills (including up selling and cross selling).
- Proven ability to overcome objections.
- Exceptional customer service skills.
- Excellent interpersonal skills.
- Superior written and verbal communication skills.
- Skilled in use of computers and the Internet.
- Efficient typing skills (minimum 30-40wpm).
- Excellent attendance and adherence to schedules.
Skills
- Consultative sales
- Up selling
- Cross selling
- Customer service
- Interpersonal skills
- Written communication
- Verbal communication
- Computer proficiency
- Internet proficiency
- Typing (30-40wpm)
Location
- Remote
Work Type
- Full-time
- Contract
Experience Level
- 1 – 2 years Email and Telephone Customer Service experience in an inbound call centre environment
Education Level
- High School graduate
- Some college or university courses completed
- Post-secondary diploma preferable
Salary/Compensations
- $25.00 CAD per hour
About the Company
- Four Seasons is a global, luxury hotel management company managing over 130 hotels and resorts and 50 private residences in 47 countries.
- The company is committed to supporting cancer research and advancing diversity, inclusion, equality, and belonging.
- Four Seasons is powered by its people and fosters a culture of continuous improvement and mutual respect.
Equal Opportunity
- Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.