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About the Role

The Radiology Clerk is responsible for various clerical duties in Radiology Services such as greeting and directing patients, answering telephones, receiving and entering exam requests and other data, and processing imaging requests. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Responsibilities

• Pull orders from TRACE for current and future appointments.
• Coordinate and participate in activities relating to the retrieval and distribution of x-ray images/films, CD burning, and importing CDs ensuring adherence to procedures and policies.
• Communicate daily via telephone, fax, email to physicians, referring physicians, physician offices, and patients.
• Courteously greet Associates, visitors and other customers; determine their needs and provide information or direct them to the appropriate person.
• Answer the telephone and screen calls in a timely, courteous manner. Obtain information required for response to the caller. Direct calls as appropriate to other parties, and/or take accurate messages.
• Sort, prepare, and deliver incoming/outgoing mail.
• Order and maintain supplies, materials, equipment, etc., for the department. Monitor utilization of materials and office supplies, order supplies to ensure adequate inventory, and ensure adherence to budget.
• Monitor condition of office equipment and common areas and take personal responsibility to resolve problems in a timely manner.
• Maintain filing systems by receiving, sorting, and distributing documents for filing; create files and records as necessary using judgment and knowledge of office requirements, updating files and records and retrieving and storing files as needed.
• Demonstrate professional work behavior and customer service routinely in all interactions.
• Perform other job functions as assigned or requested.

Requirements

• Administrative or clerical 1-3 years experience.
• Proven record of providing excellent customer service.
• Working knowledge at basic proficiency level for windows-based software applications.
• Skill and proficiency in oral and written communication including spelling, grammar, punctuation, and composition.
• Excellent interpersonal skills.
• Proficient in use of basic office equipment; multi-line phones; and data entry.
• Ability to learn, synthesize and maintain up-to-date working knowledge of the department, personnel, and changing technology.
• Ability to perform computerized data collection and entry and to navigate in a windows environment.
• Ability to organize tasks and maintain control of work flow.
• Demonstrated ability to resolve routine problems using policies and procedures.
• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Skills

• Customer service
• Windows-based software applications
• Oral and written communication
• Spelling
• Grammar
• Punctuation
• Composition
• Interpersonal skills
• Basic office equipment operation
• Multi-line phone operation
• Data entry
• Computerized data collection
• Windows environment navigation
• Task organization
• Work flow control
• Problem resolution

Location

• Memphis

Work Type

• Full-time

Experience Level

• 1-3 years

Education Level

• No Education Required

About the Company

• For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
• Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
• Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
• Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.