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About the Role

Autodesk Customer Success is seeking a Technical Account Manager to support strategic enterprise customers in the Civil Infrastructure sector. This role focuses on maximizing customer value through proactive technical guidance, ensuring technically healthy production environments, and enabling customers to achieve their business objectives.

Responsibilities

• Serve as the trusted technical advisor for a portfolio of strategic enterprise customers.
• Establish and maintain strong customer relationships through proactive technical engagement and strategic guidance.
• Partner with Customer Success Managers (CSMs) and Technical Adoption Specialists (TASs) to execute customer success plans and deliver an exceptional Customer Technical Success experience.
• Proactively identify technical risks and recommend best practices that improve solution performance, operational health, and long-term customer success.
• Deliver proactive technical engagement through regular support case reviews, technical health assessments, and recommendations aligned with customer business objectives.
• Provide technical guidance and recommendations that help customers optimize solution performance, stability, and operational health.
• Manage priority technical issues and coordinate escalations while monitoring service level compliance.
• Take a problem management approach to identify trends, address root causes, and recommend continuous improvement initiatives.
• Partner with customer teams to ensure successful deployment, licensing, configuration, and performance of Autodesk desktop and cloud solutions.
• Guide customers through key technical events, including major upgrades, migrations, and adoption of new capabilities.
• Advocate for customer needs by collaborating with Autodesk Support, Product, and Engineering teams to improve technical outcomes and the overall customer experience.

Requirements

• Bachelor's degree or equivalent experience in Civil Engineering, Civil Infrastructure, Surveying, Transportation Engineering, or a related discipline.
• 5+ years of experience implementing, supporting, or consulting on Autodesk Civil Infrastructure solutions (including Civil 3D) in enterprise environments.
• Deep understanding of Civil Infrastructure design workflows, data interoperability, and information exchange across transportation, land development, utilities, water, or related infrastructure projects.
• Strong analytical and troubleshooting skills supporting complex enterprise environments.
• Experience presenting technical information to both technical and business audiences.
• Ability to manage multiple customer engagements while effectively prioritizing work.
• Fluency in English.

Skills

• Autodesk Civil Infrastructure solutions (including Civil 3D)
• Autodesk Platform Services (APS)
• Autodesk Docs
• Autodesk Construction Cloud
• Autodesk Revit
• Analytical and troubleshooting skills
• Technical presentation
• Customer relationship management
• Problem management

Location

• Remote

Work Type

• Full-time

Experience Level

• 5+ years

Education Level

• Bachelor's degree or equivalent experience

Salary/Compensations

• $76,000 - $136,730

Benefits

• Health benefits
• Financial benefits
• Time away
• Everyday wellness

About the Company

• Autodesk software is used to create amazing things, from green buildings and clean cars to smart factories and hit movies. We help innovators turn ideas into reality, transforming how things are made and what can be made.
• Our culture is at the core of everything we do, guiding how we work, treat each other, connect with customers and partners, and show up in the world.
• Autodeskers do meaningful work that helps build a better world designed and made for all.

Equal Opportunity

• Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
• We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
• We take pride in cultivating a culture of belonging where everyone can thrive.