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About the Role
The Field Service Engineer provides remote and onsite technical support for advanced life sciences instrumentation, including installation, maintenance, troubleshooting, and repair, to ensure customer satisfaction.
Responsibilities
- Install, maintain, troubleshoot, and repair instrumentation and related systems at customer sites.
- Provide remote and onsite technical support for customers and internal stakeholders.
- Investigate technical issues, perform root cause analysis, and implement corrective actions.
- Conduct testing, validation, and basic laboratory procedures to verify system performance.
- Document service activities, maintenance records, and customer interactions.
- Identify customer concerns and communicate feedback to internal teams.
- Maintain in-depth technical knowledge of products and service procedures.
- Manage service assignments independently and meet deadlines.
- Collaborate with cross-functional teams to support customer success.
- Travel extensively to customer locations for installations and repairs.
Requirements
- Associate or Bachelor degree, technical certification, or equivalent experience in engineering, life sciences, or related field.
- Minimum 3 years of field service engineering experience in life sciences, diagnostics, medical devices, or related industries.
- Ability to lift and move equipment, work in confined spaces, and perform hands-on technical work.
- Requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
- Must not require visa sponsorship for employment in the U.S.
Skills
- Troubleshooting
- Root cause analysis
- Customer service
- Technical documentation
- Hardware/software support
- Communication skills
Location
- Remote (U.S.)
- Commutable to Boston
- Commutable to New York
- Commutable to San Francisco
Work Type
- Remote
- Field-based
- Up to 85% domestic travel
- Occasional international travel
Experience Level
- Minimum 3 years of field service engineering experience
Education Level
- Associate degree
- Bachelor degree
- Technical certification
- Equivalent experience in engineering, life sciences, or related field
Salary/Compensations
- $76,500.00 - $125,700.00
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Pet insurance
- Legal and ID shield
- 401k plans
- Employee stock purchase plan (ESPP)
- Health Saving Account (HSA)
- Flexible Spending Account (FSA)
- Dependent Care FSA
- Mentorship
- Promotional opportunities
- Training and development
- Tuition reimbursement
- Internship programs
- Employee resource groups
- Volunteer paid time off
- Employee events
- Charity drives
- Accrued leave policy
- Paid holidays
- Paid time off
- Paid parental leave
About the Company
- Bio-Techne enables cutting-edge research in Life Sciences and Clinical Diagnostics.
- The company and its brands provide tools to researchers to further treat and prevent disease worldwide.
- Fosters a culture of empowerment and innovation.
- An E-Verify Employer in the United States.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- Bio-Techne will not accept unsolicited resumes from any source other than a candidate application.
- If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact hr@bio-techne.com for assistance.