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About the Role

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering closely with business stakeholders, product, engineering, and vendors.

Responsibilities

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
• Drive fit-gap analysis across vendor/product options and current-state tools; recommend the “right” functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
• Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
• Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.
• Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how “what-if” analysis is performed).
• Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations).
• Own functional delivery, including configuring and customizing vendor applications to meet business needs.
• Drive end-to-end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes.
• Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting.
• Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption.
• Support training strategy and enablement materials for business users (planners, schedulers, managers), ensuring new processes and tools are understood and adopted.
• Responsible for adherence to industry best practice, actively engaging with WFM Community on latest advancement.
• Encourages product innovation and alternative ways of approaching business.
• Responsible for timely delivery of enhancements, project requests and defects, with optimal and scalable solutions.
• Accountable for the health of the product.
• Challenges partners to think differently regarding WFM business processes and operational issues act as a thought partner and model creative problem-solving to impact business decisions.
• Provides strategic direction and guidance to product team and shared services teams, with accountability for mentoring and developing team members.

Requirements

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
• 7+ years’ experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).
• 6+ years’ experience configuring, customizing, and debugging WFM solutions.
• 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
• 3+ years’ partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments with experience in change management and vendor negotiation.
• 3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution.
• 2+ years’ experience demonstrating analytical problem-solving and decision-making skills with with a track record of delivering scalable solutions.
• 2+ years demonstrating a growth mindset while developing self and others.
• Experience integrating WFM platforms with HR systems (e.g., Workday) and downstream consumers of schedule and time data.
• Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms.
• Reporting/analytics exposure (e.g., dashboards/operational reporting) and comfort collaborating with BI teams/tools.
• Experience working in large, matrix organizations.
• Familiarity with Agile delivery (Jira/user stories), project governance, and release/change management.
• Experience leading WFM strategy and execution during mergers, acquisitions, or divestitures.

Skills

• Workforce Management (WFM)
• Forecasting
• Staffing
• Scheduling
• Infor WFM/Workbrain
• UKG
• Legion
• SaaS vendor management
• Agile methodologies
• Change management
• Vendor negotiation
• Communication
• Stakeholder leadership
• Analytical problem-solving
• Decision-making
• HR system integration (e.g., Workday)
• AI in WFM
• Automation
• Digital employee experience platforms
• Reporting
• Analytics
• BI tools
• Jira
• User stories
• Project governance
• Release management
• Change management

Location

• Remote

Work Type

• Full-time

Experience Level

• 7+ years
• 6+ years
• 5+ years
• 3+ years
• 2+ years

Education Level

• Bachelor’s degree or equivalent combination of education, training, and professional experience.

Salary/Compensations

• $106,605.00 - $284,280.00

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• CVS Health bonus, commission or short-term incentive program
• Equity award program

About the Company

• We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
• At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
• Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
• Our people fuel our future.
• Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Equal Opportunity

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.