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About the Role

Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction. Drive profitable store sales by fostering a customer care culture through practicing and use of effective retail sales skills utilizing the Total Customer Experience Model.

Responsibilities

• Develop professional business relationships with other Associates, Host, and Doctor
• Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames
• Utilize optical prescription to evaluate prescription in conjunction with customer's visual requirements
• Recommend specific lenses, lens coatings, and frames to suit customer needs
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools
• Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes
• Maximize Managed Vision Care relationships and sales opportunities
• Assist with the timely implementation of approved Marketing programs by executing marketing programs and initiatives
• Ensure positive and productive host relationships through Host participation, support, and satisfaction
• Other duties as assigned by Optical Manager and other Associates

Requirements

• Required to hold applicable State licensure or certification by a nationally recognized optician association as an optician
• Experience and results with a retail or customer service establishment
• Success in store merchandising and attention to detail
• Experience with personal computers preferred
• For roles that are remote or hybrid, must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
• Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Skills

• Ability to sell through use of sales skills and accountability for sales results
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships

Location

• LA County

Work Type

• Remote
• Hybrid
• Onsite

Experience Level

• Minimum of 1-2 years of experience in a related field

Salary/Compensations

• $25.30 - $39.75
• Eligible bonuses and commissions

Benefits

• VSP Vision benefits

About the Company

• VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.
• We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.
• VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Equal Opportunity

• VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.
• We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.