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About the Role

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all incoming patients. This role involves registering patients, coordinating with the team for timely patient turnaround, and responding to patient inquiries with urgency and kindness. The PSR handles all patient registration paperwork.

Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient in-take and other appointments
• Accurately entering/updating patient information in the system
• Assisting patients with completion of paperwork
• Scanning, updating, and filing medical records
• Answering phone calls and addressing questions promptly and politely
• Processing medical insurance information, verifying patient eligibility, and addressing insurance-related questions
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times and patient inquiries

Requirements

• A High School Degree or GED
• Happy, welcoming, and can-do attitude with patients and coworkers
• Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
• Excellent verbal, written, and interpersonal communication skills
• Detail-oriented and a team player
• Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
• Flexible/adaptable nature to work in a continuously evolving environment
• Passion for helping others in a healthcare environment
• Ability to effectively interact with physicians, patients, and other staff members
• Bilingual language skills required or preferred based on site location
• Ability to sit and stand for periods of time
• Heavy computer use required

Skills

• Customer service
• Patient registration
• Medical records management
• Insurance processing
• Cash handling
• Communication skills
• Interpersonal skills
• Computer proficiency
• Typing (55 wpm)
• Bilingual language skills

Education Level

• High School Degree or GED

Salary/Compensations

• $18.25 per hour

Benefits

• Medical coverage
• Dental coverage
• Life insurance
• Disability insurance
• Vision coverage
• FSA coverages
• 401k savings plan

About the Company

• Physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
• Serves millions of patients in traditional practices, patients' homes, and virtually through VillageMD and its operating companies: Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
• Innovating value-based care and leveraging integrated applications, population insights, and staffing expertise.
• A compassionate community of people working to make health care better for all.

Equal Opportunity

• Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.