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About the Role

The Office Supervisor will assist in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. This role involves managing team members, supporting a patient-centric urgent care experience, and overseeing day-to-day operations.

Responsibilities

• Managing the performance of the site, including patient volume, registration process efficiency, and follow-up needs.
• Assisting the Practice Manager in preparing the schedule for non-providers.
• Ordering medical supplies, medications, vaccinations, and office supplies.
• Opening and closing the site as required.
• Assisting the Practice Manager with administrative and operational responsibilities.
• Building strong positive communication with providers and enhancing practice success.
• Ensuring staff maintain professionalism, providing coaching, management, and development.
• Managing the team through interviewing, performance reviews, promotions, and discipline.
• Collaborating with the HR team on staff development plans and managing employee relations.
• Maintaining patient confidentiality in accordance with policy, procedure, and HIPAA.
• Interacting with patients and families at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction.
• Directly managing the site employees.

Requirements

• High School Diploma or GED required.
• Minimum 1 year of supervising or managing experience required OR a degree in management.
• Ability to successfully multitask.
• Good computer skills (knowledge of a PC, Microsoft Office programs).
• Exceptional communication skills.
• Comfortable with delivering constructive feedback and counseling management.
• Bilingual language skills required or preferred based on-site location.
• Basic Life Support (BLS) certification required at time of hire.
• Must work on-site.
• Job may require lifting heavy objects on a regular basis.
• Job may require repetitive tasks with few breaks.
• Job may require light cleaning.
• Heavy computer use required.

Skills

• Management
• Supervision
• Communication
• Microsoft Office
• HIPAA
• Basic Life Support (BLS)

Location

• On-site

Work Type

• Full-time
• On-site

Experience Level

• Minimum 1 year of supervising or managing experience

Education Level

• High School Diploma or GED
• Bachelor’s degree in management, business or other applicable degree preferred

Salary/Compensations

• $22.00 - $25.00 per hour

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

About the Company

• We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
• Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
• We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Equal Opportunity

• Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.