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About the Role

MYOB is building a dedicated Expansion Sales team to help Acumatica customers unlock more value from their technology. As an Expansion Specialist, you will manage a customer portfolio to expand product adoption, introduce new solutions, and drive business outcomes. You will lead consultative customer conversations, identify opportunities through data and relationships, and manage deals from discovery to close. You will also help shape expansion strategies within MYOB.

Responsibilities

Own a defined territory of MYOB Acumatica customers, driving expansion revenue through upsell, cross-sell, product adoption and edition upgrade opportunities
Manage the end-to-end sales cycle, from opportunity identification and discovery through to proposal, negotiation and close
Implement expansion plays across the Acumatica ecosystem, including Payroll, Workforce Management, AI-powered AP automation, reporting solutions and edition upgrades
Build trusted relationships with customer stakeholders and act as a strategic advisor on how they can get more value from MYOB
Proactively identify whitespace opportunities using customer conversations, product usage insights and inbound and outbound signals
Maintain accurate forecasting, account plans and CRM hygiene to support strong territory performance
Collaborate with Customer Success, Services, Marketing and Commercial Operations teams to create seamless customer experiences and maximise growth opportunities

Requirements

Proven experience in B2B sales, account management, customer growth or expansion-focused roles, with a track record of achieving commercial targets
Confidence leading customer conversations that uncover business challenges and translate them into value-based solutions
Strong relationship-building skills, with the ability to quickly establish trust and influence stakeholders at multiple levels
A commercial and customer-first mindset, with the curiosity to find opportunities others might overlook
Experience managing multiple opportunities and priorities while maintaining strong pipeline discipline and forecast accuracy
Confidence using CRM systems, sales data and insights to prioritise activity and get results
ERP, payroll, SaaS or business software experience is highly regarded, though we’re equally interested in people who are commercially minded, curious and eager to learn.

Skills

B2B sales
Account management
Customer growth
Expansion sales
Consultative selling
Relationship building
CRM systems
Sales data analysis

Location

Australia
New Zealand

Work Type

Hybrid

Experience Level

Mid-level

Benefits

Flexible, hybrid workplace
Home office setup financial assistance
Corporate discounts and vouchers
Wellbeing support through Sonder partnership
In-house training and programs
LinkedIn Learning access
Conference and study assistance
Variety of leave options (purchased leave, parental leave, domestic violence leave, transgender leave, community leave, study leave)
Community groups (Wellness, Belonging, Planet)

About the Company

MYOB is a leading business management solution provider in Australia and New Zealand.
Our core purpose is to help businesses start, survive, and succeed.
We believe that when businesses run smoothly, everyone benefits.
We provide tools for businesses to focus on what matters and achieve their goals.
Joining MYOB means impacting businesses, shaping the future of work, and growing with the company.

Equal Opportunity

MYOB is an equal opportunity employer.
We embrace difference and encourage individuals to be their true selves.
We value unique contributions, lived experiences, and fresh perspectives.
We encourage applications even if not all requirements are met.
We are a Circle Back Initiative Employer and commit to responding to every applicant.