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About the Role

As a Creative Operations Specialist, you will evaluate, coordinate, track, and manage project deliverables within a fast-paced, creative, and collaborative environment. This role ensures complex projects flow efficiently through cross-functional teams, leads process improvement, and measures work effort and resource utilization.

Responsibilities

• Work with project leads to establish and estimate timelines, priorities, contingencies, and tactical scope for multiple, complex marketing and communications projects.
• Lead and organize project management tasks and activities to ensure business value and efficiency, including monitoring scope, timelines, reviews/approvals, and submissions.
• Support the development of and distribute communications and updates related to project progress/status.
• Track work effort, status, and resource utilization across the Internal Creative Agency.
• Coordinate post-project reviews (debriefs) and document measures of success and areas of improvement.
• Identify problems, risks, and opportunities, adapt to changing priorities, and initiate solutions to continually improve workflow and processes.
• Make recommendations and suggestions for process improvement and follow up to ensure recommendations are applied.

Requirements

• Completed college diploma in project management, business administration, advertising, marketing, communications, graphic arts, or equivalent work experience.
• 5+ years professional experience managing creative resources and coordinating projects and schedules within an advertising/marketing/design agency, commercial printer, or in-house agency.
• Depth of understanding in project management methodologies, processes, procedures, and best practices.
• Demonstrated experience managing multiple, complex projects simultaneously across teams.
• Highly developed time management and organizational skills/strategies.
• Exercise sound and independent judgment and decision-making to ensure projects meet objectives and are completed on time and budget.
• Advanced skills in computer software and applications with strong formatting skills in Microsoft Office Suite.
• Experience using relevant project management systems technologies and systems.
• Strong communication skills, including written, verbal, active listening, comprehension, and facilitation.
• Ability to communicate at all levels internally and externally.
• Can contribute to building a positive culture, building affirmative relationships with all levels of staff and management.
• Maintain composure and professionalism during high stress situations or meetings/interactions.
• Will be subject to a Background check as a condition of employment.

Skills

• Project management
• Creative resource management
• Project coordination
• Schedule coordination
• Microsoft Office Suite
• Project management systems
• Communication
• Written communication
• Verbal communication
• Active listening
• Comprehension
• Facilitation
• Critical thinking

Location

• Canada

Work Type

• Hybrid
• Regular Full-Time

Experience Level

• 5+ years

Education Level

• College diploma
• Certification/designation in Project Management is an asset

Salary/Compensations

• $60,574.00 to $100,956.00

Benefits

• Training and development opportunities
• Flexible work options
• Paid time off
• Holistic approach to well-being
• Physical and mental health programs
• Supportive workplace culture
• Paid volunteer days
• Competitive salary
• Incentive programs
• Comprehensive total rewards package
• Group retirement savings plans
• Pension
• Benefits (health and wellness, dental, disability and life coverage)
• Mental health support
• Employee assistance program

About the Company

• CGIC is a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society.
• We prioritize our people, ensuring a strong culture and development opportunities that enable our team to thrive and live our purpose.
• We work with people who care passionately about you, our clients, and our communities.

Equal Opportunity

• This/these role(s) is/are currently vacant.