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About the Role

The Ole Henriksen Sales & Service Expert is responsible for being a brand and product expert, driving sales, and building relationships with Beauty Advisors and store leadership within Sephora. This role requires a passion for skincare, professionalism, and exceptional customer service to inspire confidence in Ole Henriksen products and contribute to the brand's purpose of transforming lives through skin wellness.

Responsibilities

Exceed sales per hour targets, product goals, and event sales goals while providing best-in-class customer service.
Drive brand awareness and recruit new customers through product sharing and demonstration.
Increase beauty advisor brand awareness, engagement, and expertise through consistent education, training, and relationship-building.
Support store-level educational events.
Stay up-to-date on Ole Henriksen brand and product education, serving as a foremost expert.
Ensure visual merchandising is updated, fully stocked, and shoppable for clients, executing quarterly updates properly.
Ensure gondolas are clean and testers are displayed.
Maintain timely and consistent communication with the Kendo Manager regarding inventory/gondola needs or concerns.
Build and maintain strong working relationships with in-store teams, including store leadership.
Demonstrate a positive and cooperative approach towards work and colleagues.
Assist and maintain an atmosphere of professionalism and positive communication.

Requirements

2+ years of Prestige Beauty Experience; Sephora experience is required.
Self-motivated with a drive for results and a proven track record of exceeding sales goals.
Exceptional communication and organizational skills with strong store eventing success.
Ability to report metrics/target KPIs and competitive insights post-store visits.
Flexibility in work hours dependent on peak customer shopping times and key promotional retailer activations.
Present a professional appearance maintaining Ole Henriksen standards and retailer dress code.
Must have proof of insurance card, current and valid driver’s license, and reliable means of transportation.
Ability to drive within a 90-minute radius from city centers to service suburban doors.

Skills

Sales
Customer Service
Brand Awareness
Product Demonstration
Education
Training
Relationship Building
Visual Merchandising
Inventory Management
Communication
Organization
Store Eventing

Location

Sephora (exclusive retailer)

Work Type

Full-time
Up to 35 HRS per week
Thursday - Sunday
Weekends

Experience Level

2+ years of Prestige Beauty Experience

Salary/Compensations

CA$27.00 - $32.00 per hour

About the Company

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton.
Kendo is the hub of creativity and next-generation beauty product development for global Sephora channels and selective retailers outside of Sephora.
Kendo's brands are developed through original development, collaborations, and acquisitions, aiming to be creative, inspiring, and innovative.
Kendo is a dynamic engine of speed, expertise, and market-savvy, redefining the beauty industry through product, storytelling, retail, and direct-to-consumer partnerships.
Kendo's core values include a CAN DO SPIRIT, ADVOCACY, DIVERSITY & INCLUSION, STORYTELLING, RESILIENCE, and PRODUCT EXCELLENCE.
The Kendo house of brands includes: Fenty Beauty, Fenty Skin, Fenty Eau de Parfum, Fenty Hair, Ole Henriksen, Lip Lab.
OLE HENRIKSEN Skincare was founded in 1983, inspired by the principle of loving yourself AND your skin.
The brand is inspired by its founder, Ole Henriksen, who brought results and joy to his celebrity clientele.
The brand promise is to deliver joy + results in every bottle, crafting clinical Scandinavian skincare that is a joy to use.