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About the Role

BGIS is seeking a Facility Services Coordinator to manage client requests, provide administrative support, and ensure smooth building operations. This role acts as a key point of contact for clients and internal teams, contributing to efficient facilities management.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings.
• Lodge work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests.
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Support meeting room requirements, including reconfigurations and catering.
• Perform administrative duties.
• Handle invoicing receipting and reconciliation.
• Perform data entry & records management.
• Manage work orders.
• Maintain distribution lists.
• Submit and monitor work orders with the landlord.
• Process Fedex packages.
• Perform tier 1 support for printer and plotter issues.
• Perform scheduled PM checks of First Aid Kits, AED’s and Fire Extinguishers.

Requirements

• HSE policies and procedures are met and maintained by all stakeholders.
• Strong demonstrated experience working in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong demonstrated professional telephone manner, including listening, questioning, empathy, clear client outcome, and professionalism.
• Demonstrated attention for detail and grammar.
• Proficient in relevant computer software including Word, Excel, Outlook (or related program) and Internet access.
• Good keyboard skills, speed, and accuracy.
• Able to respond quickly to change and adopt a flexible/innovative approach to problems and opportunities.

Skills

• Facility Technical knowledge
• Customer Service
• Computer software proficiency (Word, Excel, Outlook)
• Keyboard skills
• Telephone manner

Location

• New York City, NY

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $26.00

Benefits

• Personal and professional development
• Work/life balance
• Health and wellness
• Community involvement

About the Company

• BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning.
• Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients.
• The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.
• Visit us online at https://www.bgis.com/us/careers/ for more information.

Equal Opportunity

• The Company is an equal opportunity employer.
• We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination.
• We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction.
• This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.
• BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds.
• Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been.
• We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
• This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
• Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.