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About the Role

Foley Hoag is seeking an IT Learning & User Experience Specialist to shape how employees engage with technology, focusing on making complex systems intuitive, accessible, and easy to adopt. You will partner with IT, support teams, and end users to design and deliver impactful learning experiences that drive adoption, improve efficiency, and enhance satisfaction with the firm’s technology ecosystem.

Responsibilities

• Design, develop, and deliver engaging training programs across the firm’s technology platforms, including Microsoft 365, iManage, and other business-critical systems.
• Create modern learning assets such as interactive e-learning modules, short-form microlearning videos (2–4 minutes), job aids, and on-demand learning collections.
• Lead new hire onboarding training for attorneys and staff, ensuring a strong foundation in firm technology tools and workflows.
• Develop clear, concise, and visually engaging communications including tips, quick guides, and best practices to support continuous learning.
• Collaborate with IT leadership to align training strategies with business goals and technology initiatives.
• Maintain and continuously improve training materials, ensuring accuracy, relevance, and usability.
• Provide one-on-one, small group, and classroom-style training sessions as needed.
• Support the Service Desk by identifying knowledge gaps and delivering targeted training or resources.
• Contribute to security awareness by educating users on policies, procedures, and best practices.
• Prepare training environments and materials to ensure a seamless learning experience.
• Assist with software testing and user acceptance efforts by working with IT teams and focus groups.
• Identify training needs and design training materials to meet the improve user experience working closely with the Training Manager and IT Operations Director.
• Advocate for the end-user experience by participating in all phases of technology initiatives (planning, design, testing, rollout, and post-launch support).
• Analyze support desk tickets, user feedback, and usage trends to identify gaps and continuously improve training and support strategies.

Requirements

• Bachelor’s degree with a minimum of 2+ years of experience delivering technology training in a professional environment.
• Experience within a law firm or professional services organization is strongly preferred.
• Demonstrated experience creating digital learning content, including interactive e-learning and microlearning assets.
• Strong background in content creation, with a focus on clarity, usability, and attention to detail.
• Expertise in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) and experience with document management systems such as iManage or NetDocuments.
• Familiarity with instructional design and e-learning tools such as Articulate, Captivate, Camtasia, or similar platforms.
• Experience working with Learning Management Systems (LMS) is a plus.
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
• Strong analytical mindset with the ability to translate feedback and data into actionable improvements.
• Ability to build relationships and establish credibility with attorneys, staff, and stakeholders at all levels.
• Highly organized, detail-oriented, and able to manage multiple priorities independently.
• Proactive, resourceful, and adaptable in a fast-paced environment.

Skills

• Microsoft 365
• iManage
• e-learning content creation
• microlearning strategies
• Microsoft Office 365
• document management systems
• instructional design
• e-learning tools
• Articulate
• Captivate
• Camtasia
• Learning Management Systems (LMS)
• communication
• presentation skills
• analytical mindset

Location

• Boston
• New York

Work Type

• Hybrid

Experience Level

• 2+ years of experience

Education Level

• Bachelor’s degree

Salary/Compensations

• $88,200 to $110,300

Benefits

• Competitive compensation and benefits package

About the Company

• Founded in 1943, Foley Hoag has grown into an award-winning, international law firm that focuses on innovative industries and high-stakes litigation.
• From our offices in Boston, Washington DC, New York, Denver, and Paris, more than 300 lawyers and 300 professionals in business services exhibit authentic collegiality, genuine respect for each other, and the drive to deliver exceptional client service.
• Since our founding, Foley Hoag has been a leader and catalyst for change in the legal industry and beyond.
• We value the diversity of perspectives and experiences that enrich our work and our world and seek to hire the best lawyers and business services professionals, regardless of religions, race, gender, or any other factor.
• We strive every day to ensure everyone at Foley Hoag feels valued through career development, affinity groups, mentorship programs, culture and community-building events and more.
• We offer a competitive compensation and benefits package, and a connected, challenging, professional, and fun place for you to thrive in the next chapter of your career.

Equal Opportunity

• Foley Hoag LLP is an equal opportunity employer.
• Foley Hoag LLP considers applicants for employment, and makes employment decisions without unlawful regard to sex, race, color, religion, citizenship, national origin, ancestry, sexual orientation, gender identity, age, marital or domestic partner/civil union status, military service, or veteran status, disability, and any other characteristic covered by applicable federal, state or local nondiscrimination laws.