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About the Role

The Business Analyst for Digital Ad Sales Technology is responsible for NBCU’s Digital Ad Sales Video ad serving systems and support, partnering closely with Digital Ad Sales Product, Engineering, Planning, Strategy, and Operations teams. This role acts as a liaison between Ad Sales business users and the technology organization, providing consistent updates on progress and resolution of requests, defects, and enhancements.

Responsibilities

Maintain a strong relationship with the user base, ensuring customer satisfaction.
Investigate, train on best practices, analyze data, and test to resolve user requests from a queue.
Collaborate with team members and work independently to solve issues.
Utilize a ticketing system to track, categorize, prioritize, and communicate status to the business.
Identify and manage defects, working with vendors and engineering teams for resolution and implementation.
Understand business impacts of issues and escalate critical issues when necessary.
Support and troubleshoot issues, identify root causes, and implement sustainable corrective actions.
Provide systems support to meet established SLAs during business hours, with occasional evenings and weekends as needed.
Identify opportunities to enhance the systems platform and drive productivity/efficiency.
Serve as a technical subject matter expert for ad integrations across the NBCU portfolio.
Execute system configurations including commercial break patterns, network design, inventory shares, user data collection and targeting, video measurement, and programmatic ad serving.

Requirements

Minimum 3 years of experience in Digital Ad Operations, Ad Technology, or equivalent role.
Proficiency in MS Word, Outlook, and PowerPoint.
High proficiency in advanced Excel functionality (pivot tables, v-lookups, etc.).
System experience in Freewheel (Freewheel Network Configurations, Commercial Break Pattern Deployment, Trafficking).
Bachelor’s degree or equivalent working experience.

Skills

Dynamic Ad Insertion fundamentals
Ad serving technology
Ad server product taxonomy
Sales planning
Order fulfillment
Inventory management
Ad operations
Trafficking
Order optimization
Pacing and delivery reconciliation
System integrations
Troubleshooting ad tech issues
System configuration
Project Management
Prioritization
Interpersonal skills
Multi-tasking in a fast-paced, deadline-driven environment
Strategic and creative thinking
Computer skills (Excel, Power Point, Word)

Location

Hybrid

Work Type

Hybrid

Experience Level

Minimum 3 years

Education Level

Bachelor’s degree or equivalent working experience

Salary/Compensations

USD 85000 - USD 110000 - yearly

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
Paid leave
Tuition reimbursement
Variety of other discounts and perks

About the Company

NBCUniversal is a leading media and entertainment company creating world-class content distributed across film, television, and streaming, and brought to life through theme parks, consumer products, and experiences.
The company owns and operates leading entertainment and news brands including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock.
NBCUniversal produces and distributes filmed entertainment and programming through its studios like Universal Pictures, DreamWorks Animation, and Focus Features, and operates theme parks globally.
NBCUniversal is a subsidiary of Comcast Corporation.
The company is committed to improving the communities where its employees, customers, and audiences live and work, with a tradition of giving back and employee community service.
NBCUniversal champions an inclusive culture and strives to attract and develop a talented workforce to create diverse content.

Equal Opportunity

NBCUniversal provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Qualified individuals with a disability or disabled veteran may request reasonable accommodation during the application and/or recruitment process by submitting a request to [email protected].