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About the Role
The Contact Center Customer Service Representative position supports college-wide enrollment efforts by providing high-volume recruitment-related call support to prospective students. This role is ideal for individuals who thrive in a fast-paced, team-oriented environment and excel at building relationships over the phone.
Responsibilities
- Call, contact, and connect prospective students to admissions offices via warm phone transfer.
- Meet or exceed established phone and conversion goals for each session/semester.
- Capture and record lead/marketing data across multiple systems accurately and in a timely manner.
- Deliver prepared scripting to potential students, using persuasion and relationship-building skills to encourage persistence through the enrollment process.
- Provide students and inbound callers with a world-class student experience by effectively managing time.
Requirements
- High school diploma or equivalent.
- Previous customer service or sales experience.
- Internet savvy with knowledge of Microsoft Office products, including Outlook.
- High degree of phone etiquette, problem-solving skills, and ability to build rapport.
Skills
- Telephone skills
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Goal oriented
- Attention to detail
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- Resilience
Location
- Orchard Park, NY
Work Type
- Onsite
- Hybrid
Education Level
- High school diploma or equivalent
Salary/Compensations
- $39,000 per year ($18.75 per hour)
Benefits
- Competitive salaries
- Medical/dental/vision insurance
- Generous paid time off
- 401(k)
- Company-paid college tuition for associates and their families
About the Company
- Bryant & Stratton College is a career-focused, private, nonprofit college built to serve the needs of students, alumni, associates, employers, and the community.
- Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates in healthcare, technology, legal, business, graphic design, and more.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
- Bryant & Stratton College is an Equal Opportunity Employer.