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About the Role
DSV Air & Sea is seeking dynamic and personable multi-taskers driven by success to join their team. This role offers a high quality of customer service and teamwork in an exciting, fast-paced position, serving as the crux of the business.
Responsibilities
- Effectively schedule ocean and/or air bookings for hazardous and nonhazardous materials, simple and complex cargo shipments.
- Ensure complete and timely delivery of freight by understanding client needs and completing stringent paperwork.
- Process data through the Company’s system and obtain necessary government agency releases.
- Identify transactions and tasks requiring special handling, recommend process improvements, and implement resolutions.
- Request and negotiate freight quotations, including details like container capacities, packing dimensions, weights, and coding.
- Analyze numerical data, understand components and relationships, find patterns, and draw conclusions.
- Compose complex letters regarding issues and resolutions, edit and proof business correspondence and reports, and assemble documents.
- Comprehend the full range of freight forwarding services, including order management, movement scheduling, customs brokerage, monitor and control services, and cost optimization.
Requirements
- Freight Forwarding experience preferred.
- Prior use of CargoWise One is a definite plus.
- Three years of experience in a role involving extensive client contact.
- Computer skills, including frequent prior use of MS Outlook, Excel, and Word.
- Excellent math skills, including the ability to calculate freight measurements, weight, and convert to international units.
- Familiarity with domestic and international geography, including countries and major cities.
- Extreme attention to detail, with the ability to predict and circumvent issues before they occur and take corrective action.
- Ability to be highly productive while remaining calm under pressure.
- Excellent communication skills, both written and verbal.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy.
- Ability to work well under pressure and in a fast-paced environment.
- Knowledge of freight logistics and customs regulations.
- Understanding of trade laws and regulations.
- Fluency in English is required.
- Knowledge of additional languages is a plus.
- Proficiency in Microsoft Office Suite.
- Experience with logistics software and systems is preferred.
Skills
- Customer service
- Teamwork
- Scheduling
- Data processing
- Problem-solving
- Negotiation
- Data analysis
- Business correspondence
- Document assembly
- Order management
- Movement scheduling
- Customs brokerage
- Monitoring and control
- Cost optimization
- Client relations
- Computer skills
- MS Outlook
- MS Excel
- MS Word
- Math skills
- Geography
- Attention to detail
- Time management
- Interpersonal skills
- Working under pressure
- Fast-paced environment
- Freight logistics knowledge
- Customs regulations knowledge
- Trade laws knowledge
- Logistics software experience
Location
- USA - Buffalo, 237 Main St
Work Type
- Full Time
Experience Level
- Three years of experience in a role involving extensive client contact
Salary/Compensations
- $20.00 - $27.00 / Hourly
About the Company
- In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, DSV adds value to its customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. DSV works every day from its many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Its reach is global yet its presence is local and close to its customers.
- Working at DSV means playing in a different league. As a global leader in transport and logistics, DSV has been on an extraordinary journey of growth. With close to 160,000 colleagues in over 90 countries, DSV works every day to offer solid services and meet its customers’ needs and help them achieve their goals. At DSV, performance is in its DNA. DSV aims to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. DSV values inclusivity, embraces different cultures and respects the dignity and rights of every individual.
Equal Opportunity
- DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
- If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
- If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.
- DSV reserves the right to defer or close a vacancy at any time.