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About the Role
Iceberg Finance is a growing Fintech leader in automobile financing, aiming to become a top three principal specialist and alternative lender in Canada. This role is crucial for managing client accounts and ensuring recovery processes are efficient and effective.
Responsibilities
- Answer phone calls and emails from clients
- Proceed with the follow-up of clients in arrears
- Follow unpaid accounts
- Initiate judicial procedures for recovery
- Follow cases sent for judicial procedures
- Research information on clients for judgments
- Initiate follow-ups with automobile insurance companies for total loss cases
- Follow up with impound lots for seized cars
- Start follow-ups on cases sent to investigation services
Requirements
- Proven experience as a debt collector
- Understanding of relevant legal requirements
- Excellent communication and interpersonal skills
- Ability to negotiate and persuade
- Capacity to be polite and show compassion without losing confidence
- Professional level with MS Office and databases
- Must pass a criminal background check
- Keep a calm and distraction-free space
- No sponsorship provided
Skills
- Customer service experience
- Comfortable using databases
- Ability to work independently and as part of a team
- Excellent ability to listen and communicate (written and oral)
- Ability to manage multiple tasks and navigate multiple screens
- Organizational and problem-solving skills
- Strong attention to detail
- Perseverance
- Sense of urgency
- Ability to balance firmness with empathy
Location
- Québec City
Work Type
- Full-time
- Permanent
- In office
Experience Level
- Debt collector experience required
Benefits
- Comprehensive benefits
- Company matched RRSP
- Gym
- 3 weeks paid vacation
- Health and Dental insurance
- Disability insurance
- Paid holiday
- Company events
- On site gym and parking
- Casual attire
About the Company
- A leader in automobile financing, Iceberg Finance is a Fintech experiencing exceptional growth.
- Acquired iFinance Canada in 2022.
- Finalist in 2022 and 2023 as one of the top lenders according to the Canadian Lender Association (CLA).
- Aims to become a top three principal specialist and alternative lender in Canada in the next year.