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About the Role

The Medical Office Coordinator provides indirect patient care in an office setting, coordinating phone calls, appointments, prescription authorizations, and provider schedules. This role is an integral part of the patient's care team, requiring knowledge of medical terminology and the ability to differentiate between clinical and non-clinical matters.

Responsibilities

• Ensures charts, documents, and clinical testing are prepared, coordinated, and completed prior to patient's next appointment.
• Works as a clerical member of the patient’s care team.
• Utilizes phone notes for all communication and documentation between self and patient.
• Answers phone calls professionally, referring calls to clinical staff when appropriate.
• Reviews schedule on a daily basis, identifying problem areas and communicating them to the Practice Manager.
• Handles prior authorizations for all medications.
• Performs order entry, including entering orders, medication referrals, and clarifying orders with providers.
• Retrieves records from all sources for follow-up appointments.
• Faxes tests, records to providers/patients, and signed orders.
• Completes forms, obtains provider signatures, makes copies, and sends them to the recipient.
• Enters prescription refill requests and phones in/faxes/mails prescriptions as directed by the provider.
• Works referrals to ensure timeliness of appointments scheduled for testing and new consults.
• Manages provider schedules, canceling and rescheduling as needed.
• Cross-trains in other clerical positions, as applicable.
• Sends letters to patients regarding normal test results.
• Sends letters to insurance companies appealing denied services or medications.
• Facilitates provider-to-provider calls.
• Performs other duties as required.

Requirements

• High School Diploma or equivalent
• 1-2 years of experience in a healthcare-related setting
• Demonstrated ability to prioritize work and communicate effectively
• Strong computer skills
• Experience with insurance company rules/regulations and medical terminology strongly recommended

Work Type

• Full-Time

Experience Level

• 1-2 years

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $19.00 - $25.00

Equal Opportunity

• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
• Successful candidates might be required to undergo a background verification with an external vendor.