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About the Role

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Responsibilities

• Serves as Team Lead for Laboratory Container Prep Group.
• Coordinates the daily duties of laboratory technicians for preparing laboratory mailing container components, specimen cold boxes, Newborn Screening supplies and fulfilling of external laboratory testing supplies requests.
• Monitors quality of containers and kits produced for laboratory testing.
• Ensures that an adequate supply of container/kit components are available at all times to ensure laboratory testing is not delayed.
• Reviews the accuracy of product, lot numbers and expiration dates of fulfilled supply requests for shipment to statewide submitters, according to Standard Operating Procedures.
• Ensures that all orders are shipped within five working days of receipt from approved Texas healthcare providers.
• Ensures that end of day duties/reports are completed.
• Solves logistical and technical problems.
• Coordinates workload and technical support problems or difficulties with Group Manager to minimize downtime or delays.
• Ensures tasks on priority specimen supply orders are assigned.
• Participates in QA problem solving; follows all QA/QC procedures and monitors program peers to ensure QA; reports any errors and problems to Group Manager.
• Reviews program policies to identify gaps in resources and recommend improvements.
• Develops methods for improving the efficiency of receiving and shipping laboratory supplies.
• Reviews on program policies and procedures to ensure adherence to certification requirements and/or regulations.
• Assigns and/or performs a variety of laboratory shipping, receiving, stocking and inventory activities including updating inventory records.
• Audits supply requests, issue pick orders and packing slips when Group Manager is unavailable.
• Performs laboratory stock and inventory counts daily.
• Inputs weekly inventory request by established deadline.
• Receives and checks weekly receipt of restock items for quantity, lot numbers and expiration dates to ensure integrity of laboratory testing.
• Enters supply receipt information into inventory program.
• Updates laboratory stock to remove expired quantities and supplies.
• Maintains area in a neat and orderly manner.
• Prepares and ships NBS laboratory specimen submission forms when area is understaffed.
• Analyzes operational issues and report finding and recommendations for potential update to program procedures.
• Provides customer service by acting as a subject matter expert for the program area by answering phone calls from submitters requesting information regarding shipped supplies or account status.
• Performs office procedures including the copier, fax, answering phone calls and/or transferring calls to appropriate personnel within the Laboratory.
• Provides other Laboratory employees and the public with technical information concerning shipping laboratory containers and kits.
• Assists in reviewing and resolving technical/logistical problems or refers customer to appropriate personnel.
• Determines circumstances surrounding customer complaints and notifies supervisor for further instructions as needed.
• Participates in interviewing candidates to fill positions within Container Preparation Group.
• Serves as a backup for Laboratory Supply Group Safety Coordinator.
• Ensures continual observation of area to minimize the risk of job-related activities and monitors operations to eliminate hazardous activities.
• Requests information and clarification on safety requirements from Safety Office prior to changing or implementing new procedures.
• Ensures the required safety and health documents, periodic inspections of all safety equipment and other safety measurements are complete and up to date.
• Assists Safety Office in accident investigation and proposes corrective actions.
• Provide guidance to others to perform assigned tasks.
• Develops subject matter relating to improving program support to customer base by ensuring order requests are accurate.
• Serves as program liaison for external customers by following up on any delinquent requests and account holds.
• Provides program support by collecting data and generating ad hoc reports to develop peers and/or program policy.
• Analyzes results of data collection and discusses implementation and plans future program training and development with Group Manager.
• Assists Group Manager in reviewing program budgets to replenish program consumables.
• Assists Group Manager in reviewing and developing talking points regarding state legislation for potential program impacts.
• Actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.

Requirements

• Must possess a valid Class C Texas driver's license, or equivalent license from another state.
• Experience with shipping or tracking systems
• 3 years+ experience with inventory, stocking, warehouse or logistics processes
• 2 years+ experience in a team lead, supervisor or manager role
• 2 years experience in a clinical, research or environmental laboratory
• 2 years experience checking in and receiving/accepting clinical samples
• Experience in shipping of hazardous/dangerous goods
• Must be willing to work holidays and weekends per leadership direction as needed.
• Must be willing to work hours other than 7:30AM to 4:30PM.
• Employee is responsible for transportation to and from work place.
• If an employee operates a personal or state motor vehicle in the performance of their official duties, the employee must possess a current valid Texas Driver's License for the appropriate type of vehicle.
• Safe operation of either a state owned vehicle or personal vehicle is required to conduct state business, applicants will have their driving records checked through the Department of Public Safety and applicants must have a valid Class C Texas Driver's License or equivalent license from another state.
• Compliance with DSHS Laboratory Exposure Control Plan required: vaccine requirements are consistent with current Advisory Committee on Immunization Practices (ACIP) recommendations and other national guidelines for employee groups based upon job duties and tasks.
• Applicants selected for hire may be required to pass background and other due diligence checks.
• Must bring your I-9 documentation with you on your first day of work.

Skills

• General knowledge of microbiological and chemical principles and terminology.
• General knowledge of office practices, managerial principles and administrative procedures; including computer data entry and retrieval.
• Knowledge of warehouse procedures, including methods of proper and orderly storage, issuance of supplies and basic stock inventory procedures.
• Knowledge of program management processes and techniques
• Knowledge of effective customer service techniques.
• Skill in communicating effectively and diplomatically with co-workers and the general public.
• Skill in identifying measures or indicators of program performance
• Skill in using a laptop or desktop computer.
• Skill in using Microsoft Office Suite or applicable software to complete assigned tasks.
• Skill in training others and evaluating that training
• Ability to work cooperatively in a team setting.
• Ability to multitask and prioritize tasks to meet deadlines.
• Ability to understand and follow written and/or verbal instructions.
• Ability to assist others with solving technical problems.
• Ability to solve technical problems.
• Ability to work independently, delegate assignments and check the work of others.
• Ability to perform general storekeeping and warehouse duties.
• Ability to maintain accurate manual and computer records.
• Ability to perform physical activities such as, but not limited to, lifting (up to 50 lbs unassisted), bending, standing or walking on a consistent basis.

Location

• AUSTIN

Work Type

• Full time
• Nonexempt

Experience Level

• 3 years+ experience with inventory, stocking, warehouse or logistics processes
• 2 years+ experience in a team lead, supervisor or manager role
• 2 years experience in a clinical, research or environmental laboratory
• 2 years experience checking in and receiving/accepting clinical samples

Salary/Compensations

• $4,020.33 - $5,178.00 Monthly

Benefits

• Insurance coverage and other benefits available through the Employee Retirement System of Texas (ERS).

About the Company

• DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas.

Equal Opportunity

• In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability.
• All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position.